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  • #2142296

    Internet pausing/stuttering

    by wfletchb ·


    I have an older (3rd gen i5) Windows 10 laptop. Wifi works on this laptop, but has frequent internet pauses/dropouts in data rates both up and down. Through some troubleshooting, my belief is that this could be a settings issue with this laptop. I’m looking for suggestion(s) of what I could tweak in Windows to address this. I realize that there are more variables (e.g. software running, etc.) but the basics are below.

    Here is what leads me to my conclusion that it’s setting related.
    1. Had an internal Wireless N adapter when these issues started (or noticed). I replaced it with a newer AC adapter, but there was no change.
    2. I have tried two USB wireless adapters with the same result.
    3. There are two other Windows laptops in the house. One even older than the PC in question (2nd gen i5) and one a newer Gen 8 i7. Placing all three laptops in the same spots, the only one that experiences problems is the one in question. Testing of this involves both use of those laptops internal adapters and the two USB adapters.
    4. Stuttering/pauses occur on the laptop with Wifi and direct Ethernet connections.
    5. Phones and tablets in same locations in the house do not have any issues.

    Other info:
    Internal adapter is Intel Dual Band Wireless AC 7260 (have tried different driver versions)
    USB adapters are Netgear WNDA3100 USB2.0 and Netgear A7000 USB3.0 adapter.
    Routers used are Netgear R7000 and Netgear R6700v3. All are running latest firmware (as of 8/2020).

    Running Windows 10 2004 build 19041.423 and Windows Experience Pack 120.2212.31.0 (though this has been happening with previous releases, too).
    CPU is i5 3210M with 8gb Ram. Primary drive is 500gb Samsung 860EVO SSD.

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