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Interpreting error signatures...

By caestelle ·
Anyone know of a tool to interpret error signatures?? I have client whose PC suddenly reboots and when it comes back up he gets the following error signature:

BCCode : 7f BCP1 : 00000000 BCP2 : 00000000 BCP3 : 00000000 BCP4 : 00000000 OSVer : 5_1_2600 SP : 0_0 Product : 256_1

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by caestelle In reply to Interpreting error signat ...

I forogt to say that this on a Windows XP Professional machine.

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by Oz_Media In reply to Interpreting error signat ...

If you shut off the System Restart on error feature it will give the BSOD instead of rebooting. THis will give you an error code that's easier (for me at least) to decipher the hardware issue.

I would begin by removing all but onestick of RAM and seeing if it persists, this is VERY common for dead RAM.

In fact, I would almost put money on it that the RAM is failing or dead. But a BSDO would help ME a bit mroe. Chas or Colin will probably be able to help with the POST error.

I took it to DEJA.COM and there are several similar questions but no answers except one that points to a seemingly different XP boot issue:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q317277

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by caestelle In reply to

So it is definitely a hardware issue??? That is what I was finding in my research, but this is on a client's pc and he is convinced that this is being caused by our software. So, basically I was just looking for a second opinion. THANKS!!

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by caestelle In reply to Interpreting error signat ...

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