Our client has their head office located here in Melbourne and a branche office located in every other state. All the state branches are connected to head office via a permanent VPN tunnel. Head office and all states are using WatchGuard VPN device’s and ADSL2+ Telstra Broadband Business Class connections.Head Office has 2 servers in use.
1.Small Business Server 2003 R2 which is the domain controller with Exchange 2003.
2. Server 2003 R2 Terminal Server which provides access to Freight Logistics software sourced from a company Jaix Logistic’s.
Everything works well both at head office and state branches except for one which is the Sydney office. When they connect to the Terminal Server, login and then start the Freight software all is good until they go to print and change within the program from Connote to Manifest. The issue is time delay/lag or very slow response times in these particular area’s of the software.
It can take anywhere bewteen 2 to 4 minutes for the print job or the change between ConNote and Manifest. Once in Manifest everything is fine once your are in but the printing is very slow.The strange thing is though is that before the ISP change over from iinet to telstra the slow reponse time was reversed, meaning the ConNote segment experienced the lag and not the Manifest component. None of the other branches are having any problems at all when using Jaix, all areas are very responsive as well as the printing which takes about 10 sec to print. All printers, workstations, operating systems, office versions, anti-virus solutions and domain configurations are the same. Nothing is different at any branche office. Head Office uses a WatchGuard XTM 23 while the branches use a WatchGuard 22. I have triple checked everything for consistency in all areas, made sure that both servers have double the minimum requirements in regards to specifications etc. So I am mystified as to why it is only one branch that is having the issue. If anyone can provide any possible advise/reasoning or has experienced the same issue, I look forward to hearing from you
