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Interview for pc support/help desk...

By Ausie ·
A friend of mine has an interview for a pc support/help desk @ her company...what kind of questions should she expect at her interview? Any comments/advice would be appreciated! thanks...

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by ObiWayneKenobi In reply to Interview for pc support/ ...

I would imagine general troubleshooting questions.. sort of a "A user calls with such-and-such problem, how would you go about troubleshooting it?" Nothing too detailed (depends on the level of expertise wanted for the job) but I would expect to be asked support questions along with the typical interview questions.

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by Ausie In reply to

Thanks for the reply. She is at a convention today & asked me to find out info for her interview... You answer was similiar to how she thought it would be. Thanks...

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Log files and enthusiasm

by LiamE In reply to

She should know what info goes in what log files and where they are etc. If there is one helpdesk trouble shooting method that is easy to overlook its getting a look at the appropriate log files early on in the game.

Enthusiasm for the subject goes a long way in helpdesk too. It a job that can very easily become a chore if you dont like what you are doing!

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