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Interview questions

By duane.dennis ·
What are some good interview questions for a desktop support positon?(NT Platform)

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Interview questions

by duane.dennis In reply to Interview questions

Point value changed by question poster.

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by Bill Cassada In reply to Interview questions

1) How much NT experience do you have and in what role?

2) Do you feel comfortable performing installations and disaster recovery on NT?

3) Do you have any formal training in Windows NT and/or networking?

4) How comfortable are you working in a workgroup environment? Domain? Multi-domain?

5) Have you ever supported laptop users who dialin?

Just a few off the top of my head. Hope they help.

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by duane.dennis In reply to Interview questions

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by mbraffor In reply to Interview questions

I would ask a few technical questions to be sure, but I would focus on customer service issues. Since the position is direct support a few situations involving irate and confused customers may give insight to the persons mannerisms and work ethic. Iwould also ask how would you respond to this scenario: You are called out and find upon arrival that a fellow colleague has attempted to resolve this but has been working on the wrong track. You look at it and fix it quite quickly as you have seen that problem before. The customer then reacts with a comment of: "Why couldn't the other tech fix this problem? It obviously was pretty easy?" This will show a situation that often happens and you can measure the response.

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by duane.dennis In reply to Interview questions

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by ipv6 In reply to Interview questions

I agree that a lot of the questions should be based on Customer Service skills. How well can this person articulate their responses to usually uneducated (technically) people? As far as technical goes, that depends on your environment. But knowledgeof TCP/IP, RAS, Blue Screens, Loc/Glob groups, domains, possibly Exchange, IIS (the apps you use). Can they script? Possibly even look outside the role itself to see if they have any additional bonuses to offer. Throw a few general conditions that you have and see how they would troubleshoot...even very basic ones. IE. A users monitor is black, yet the power is on, working and the light is displayd. What is likely to be the problem? I have had answers from the video card to ram to faulty power (even though everything else works). A likely answer is they have the brightness turned all the way down.
Why are manhole covers round? To stop the cover from falling in...(whilst this is not a technical question, it does demonstrate their ability to think...) Hope it helps.

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by duane.dennis In reply to Interview questions

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by poortinga In reply to Interview questions

I would suggest doing role-playing with the potential candidate. Act like you are a customer calling in, and see how the candidate responds. You can start with easy scenarios, and work up to more difficult ones -- including scenarios with difficult customers.

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by duane.dennis In reply to Interview questions

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