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invalid page fault error

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by p_cheatum

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I have a user who receives the error "Invalid Page Fault... module unknown" when trying to open Outlook 97. I have uninstalled and reinstalled both Outlook and the entire Office 97 package. After the reinstall, Outlook opened twice but then again came back to the error. I don't have a clue what part of Outlook is causing this and I don't know what else to try. Please help and thank you in advance.

5 replies

by sgt_shultz

hmmm. here is what i would try:
an office repair (add/remove programs/ms office 97/repair. if that fixes it, try to break it again right away. see if you can get reproducible break so you can start testing fixes.
then i would use start/run/msconfig and do a selective startup. clear the checkboxes so autoexec.bat config.sys win.ini startup group programs do not run. see if the problem goes away.

by sgt_shultz

what about the repair inbox tool? i believe that is located on the office 97 cd in tools folder.
also, what about trying another outlook profile see if problem occurs in that. if that fixes it, try inbox repair and/or check out the knowlegebase at support.microsoft.com, search for outlook 97 "switches" and see if you can clean up problems in the profile with outlook.exe switches (like, cleanreminders, fixinbox etc)
also, make sure office sr-2 is installed.

by p_cheatum

I ran msconfig and rebooted with selective startup not loading anything at startup. Still couldn't get into Outlook. On a whim and because I was running out of ideas, I installed the Outlook '98 upgrade on top of '97. When I tried to open Outlook again, I received an error but this time it referred to the mapi32.dll file (being the wrong version or corrupt), which I renamed to mapi32.old then reinstalled Outlook '98. It worked! Outlook opened and all is well.

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