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Invalid Page Fault using Outlook 2000

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by melissa

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I have a User running Office 2000 and this morning he could not open his Microsoft Outlook. He gets "You have performed an illegal operation", And when I check the details it says " Outlook caused an invalid page fault in Module Outllib.dll". I tried looking on the Microsoft Website and found one thing about Outllib.dll and its says it has to do with the contacts or tasks and to delete the one that is causing the problem. But I can even open Outlook at all! The error message appears rightwhen opening...

Please help!!

5 replies

by sgt_shultz

You'll just need to start up in Safe mode, then you should be able to check/do this stuff:
the following is excerpted from mskb article 268567, more detail in there...
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1) Change email Stationery (if using html formatted email)
2) Test Outlook In Safe Mode
reboot, tap the f8 key during black screen, at book menu, select Safe Mode
3) Disable Video Hardware Acceleration
Right-click My Computer, and then click Properties.
On the Performance tab, click the Graphics button.
Move the slider from Full to None, and then click OK.
Click OK on the System Properties dialog box. restart.
3) Repair Microsoft Office 2000 (you can't do this in Safe Mode as you need your CD drive)
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let us know if you need more help

by gza

I would suggest using the ScanPST utility to scan for and repair any errors in the user's personal folders file. This utility can be found by searching for "scanpst.exe" and the users personal folder file is generally named "outlook.pst".

Also check the size of the personal folders file. There is a known problem with personal folders that are above 2GB in size.

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