Last week I put in 40 hours in 3 days building a box and guiding our DBAs through win2k server. From the Network Administrator standpoint, I did my job: the server was properly configured, services were functional, access priveleges and permissions were correct. From there, the DBAs were to tweak it accordingly. They ran into some hangups when one of them started playing with the shared properties of Inetpub folder which left it unaccessable. (I had to give admin priveleges to one of the DBAs, he had to finish configuring the server off-site)
I don’t mind helping anyone in my office with a problem they incur. What I can’t stand is when an intraoffice email from the president goes around praising the DBAs [and leaving out me] for their”hard work in record time”.
When the going got rough, who did they call to bail them out?
This seems to be happening more and more. 90% of the problems I encounter are some form of user error, and we as the IT people seem to have to take 100% ofthe blame, yet don’t get any of the glory.
What can we do?
