I have been working network support for about 15 years now. The move to a change control system was something I regarded as a smart move. What I discovered was that it started a whole new empire staffed people with an accountant mentality. The work flow has also come to a halt, and the ratio of time invested to complete the paperwork, versus the amount time to actually complete the work requested in the neighborhood of 3 to 1, or 4 to 1. The downside is that the real accountants are now pointing at the lack of productivity by networking staff when it comes to cutting costs. What are the rest of you out there seeing when it comes to your experience with change control? Thanks!
