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Is Exchange an Unsupported...

By gem2 ·
...product?

We have Exchange Server 5.5 We have several problems with the product. We can't get MS to answer questions without a substantial transfer of funds from our Company to Uncle Bill. The way they price support, I gotta figure they really would wish we not call and bother them. Is Exchange a supported product?

If so, where can one get real support? All due respect, but forums ain't cut'n it! Many questions asked, no answers given. I need real solutions. I need them now.

What other mail product exists? (Needs to be NT-based). My management is ready to scrap Outlook if that is what it takes. What a sorry mess Exchange is! How do other organizations live with an unsupported mail system like Exchange server?

Wondering

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Is Exchange an Unsupported...

by hrhold1 In reply to Is Exchange an Unsupporte ...

I have no problem with Outlook, even though it can be difficult to set up on a network, but follow this link to see a variety of other programs.
http://www.cspltd.ndirect.co.uk/internet/clients.htm

Good Luck

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Is Exchange an Unsupported...

by gem2 In reply to Is Exchange an Unsupporte ...

Thanks, but Outlook isn't really the problem. Exchange Server, along with the lack of support for the product - is what is slowing me down.

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Is Exchange an Unsupported...

by erikdr In reply to Is Exchange an Unsupporte ...

Obviously, Exchange still has competitors.
Lotus Domino comes to mind first.
Support is partly free and partly contract-based, dunno whether > or < the
Exchange support prices.
You _can_ use Outlook as a client for Domino, and price depends on whether you solely use e-mail or also groupware.

2nd in the list would be Novell GroupWise. A bit more difficult to run on NT solely but it can be done, and also has an Outlook client option.

3rd in terms of functionality would be the pure SMTP/POP-IMAP based servers like iPlanet Messaging Server. A lot cheaper per seat than Exchange and the two competitors I mentioned, but functionality is on par. Fine for e-mail, limited for calendaring and nonexistent for more extensive (Outlook) groupware stuff. Client would be Outlook Express-level, though Outlook (with half of tasks stripped) can also be used.

Hope thiz helpz,

<Erik> - The Netherlandz

PS 'How other organisations live': apparently willing to pay the hidden price for high support, typical for an arrogant company like M$...

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Is Exchange an Unsupported...

by gem2 In reply to Is Exchange an Unsupporte ...

The question was auto-closed by TechRepublic

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Is Exchange an Unsupported...

by tony.colgrove In reply to Is Exchange an Unsupporte ...

Exchange is VERY much a supported product from Microsoft.
Sorry to hear you are having troubles with your installation.
Although just clicking through an Exchange installation will produce a running system, it might not yield the best performingsystem. Depending on hardware, and other running services, Exchange might need configured better for your environment.
Find a good Service company in the local area and have one of their Exchange Consultants come in and look at the system and giveyou some direction on what can be done to improve things.
Also, hate to let you in on this, but most companies (MS, IBM, Novell) all have pay support lines. How much time and effort is $300 worth if it gets you the solution you need?
I have worked with iMail, OpenMail, Notes, GroupWise, and Exchange, and I would kill to work with Exchange/Outlook over those others.

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Is Exchange an Unsupported...

by gem2 In reply to Is Exchange an Unsupporte ...

Hmmm. To begin with, I didn't do the install. So I can't say if the person who did used the "take the default" method or not.

We have 5 seperate problems w/ Exchange. According to MS, that means 5 seperate calls - $1,500.00.

I used my ExchangeAdmin guide to create 10 questions about Exchange Server. Then I contacted the 3 local service companies that claimed to have MS certified Exchange people. Each company answered all 10 questions. No one got more than 4 right. That, and the absolute lack of decent support resources on the WEB is what tells me that MS ain't real serious about supporting Exchange.

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Is Exchange an Unsupported...

by zainalb In reply to Is Exchange an Unsupporte ...

Hi gem2
If you looking web base email try using Imail from Ipswitch. http://www.ipswitch.com/Products/IMail_Server
Easy to manage and cheaper. One of my project using this product to host free email for thier customers.

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Is Exchange an Unsupported...

by gem2 In reply to Is Exchange an Unsupporte ...

The question was auto-closed by TechRepublic

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Is Exchange an Unsupported...

by TechDictator In reply to Is Exchange an Unsupporte ...

Let's see, couple of ways you could go. Groupwise can be run on a NetWare server and configured so that outlook thinks it's an exchange server or you can just simply use the groupwise client.
If cheap is the way you want to go, you can setup a linux server with imap and clients can still use outlook to connect to it. Support can be obtained from several vendors far below what microsoft is quoting you. I believe RedHat will support 10 servers for $100 dollars a year. You'll have to check that price, I may be overstating it. But it is much cheaper than microsoft.

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Is Exchange an Unsupported...

by gem2 In reply to Is Exchange an Unsupporte ...

The question was auto-closed by TechRepublic

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