Haven?t you noticed that Novell?s lack of marketing wisdom and channel lead is not improving at all?
I?ve worked with Novell since version 2.11, and I really like NetWare. I think Novell?s products are good, very good, and sometimes excellent! But, on the other hand, they don?t give us much help. Even to interact with the web site is a pain in the neck. It is a very low speed site and it is not easy to find the right information (in fact every time I need some info I have to spend a lot of time trying to deduct where the appropriate info is).
Why can?t they organize the site in an intuitive way?
Licensing is a hard issue, and Novell says they are simpler than Microsoft, but to find the right licensing and price info is anything but easy!
And the same could be applied to product information also. Brochures, Flyers, White Papers, Press releases, Competitive info, etc., but every time I need a specific information I have to WASTE a lot of time (MY TIME). And it is a waste, because it should be different.
Ok, you want to charge $1,400.00 for a BrainShare admission to see YOUR products and YOUR solutions so WE can sell them or apply them to OUR clients? At least give us the minimum respect we deserve and treat us with the professionalism we expect.
I?m really mad right now about Novell, good products but extremely poor management!!!!!
If the ?expert? intended to answer our questions about licensing in a chat session in their website is not prepared to do the job is not his/her fault; it is MANAGEMENT FAULT.
Like I?ve said, Novell products are excellent, but the company is not prepared to deal with the BUSINESS side of being in the market. It never was, and probably it will never be.
What do you think about it?
Do you think we can fire the incompetents?
Jose.-
