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ISA Reports

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Hi there,

I have SBS2000 (with Exchange and ISA servers enabled)and network consisting of 30-odd PCs running mix of Windows 95/98/NT/2000. Until recently, I was able to get reports showing Internet usage, sites visited, etc. Than suddenly I got amessage "ISA report failed" in events viewer, and could not get it again. I have tried redeleting and creating new report job, but to no avail. Does anyone have any idea what could be the problem and where to look?

Thank you.

6 replies

by joseph moore

There are dozens of Usenet posts with this same error. There isn't anything on the error at Technet, so don't bother looking there!
From the other posts, people report that the full message from Event Viewer is similar to the following:

"The action to create the scheduled report, "Report Job", with the specified credentials, failed. The error code in the Data area of the event properties indicates the cause"

Now, this sounds to me (and to people on the Usenet) like a login/password account problem. When you set up the report in ISA, did you specify which user account the scheduled job would run as? The same type of thing when you use the Scheduled Job wizard to make a scheduled job; you have to specify what user account the job will run as, including the user name AND password.

Well, if this is the same problem in ISA, the first thing you should do is check the ISA schedule to run this report, and make sure it has the correct password for the user account it is set up to use. You can use either a domain account, or a local machine account.
Since ISA is running on a SMS server, then this machine is a domain controller. In this instance, the local accounts ARE domain accounts!
So, make sure the right password for whatever account you set it to use is entered in the password box. You won't be able to read the password, so just type in it again and save the ISA schedule.

by joseph moore

Next, make sure that this account you are using has enough rights to actually run the report. I would use an account that is an Administrator-level account. If you use an Administrator-level account, you don't have to worry (usually, at least) aboutNTFS security and permissions.

The last thing to do is make sure the user account used has the advanced user rights "Log On As A Service" and "Log On As A Batch File." I forget which right is the correct one for this, but it is one of those 2. Just assign both rights to the user account, and that will take care of it.
Since you have SBS2000, you will have to do this in Group Policy.

Hope this helps

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