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Isass.exe stops xp from starting HELP

By mark ·
ok I have a laptop that wont start. Details:

ERROR: windows xp will not start at all, I have tried everything I know of as below. after the black xp screen with the green bar, a box apperas saying "Isass.exe System error , Object name not found" , and when u close it, the pc restarts.

xp home sp1
I have tried..........
F8 - all the options like last good and safe etc
recovery console - tried chkdsk etc etc , tried to locate the .exe file to delete it but cant get to it

Its actualy not my pc, the last guy also tried to reload windows on top, so also when u start before the error appears it comes up with restarting windoes setup, then skips to the error.

ANY HELP would be muchly appreciated !!!

Cheers

Mark

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by pcmaster In reply to Isass.exe stops xp from s ...

Sounds like you got hit with the Sasser worm. You'll need to go to Symantec's site to get the fix....obviously not from that machine. I believe they have a fix that fits on a floppy. I don't know the specifics, but the fix might just restore the boot up so you can log on again. I had the problem a long time ago and I believe I had to have a disk to boot from to remove the virus.

Good Luck.

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