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ISP Cust service/ tech support software

By ckauff ·
I work for a new ISP in PA Was just wondering what Software you use to track logs of tech support calls etc. needs to access data base or customers infomation .. like user id , and be able to connect to our servers to reset password etc. Both tech support and Customer services reps need equal access
thanks

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ISP Cust service/ tech support software

by rbuuck In reply to ISP Cust service/ tech s ...

Check out http://www.epicor.com/solutions/crm.asp
I have been involved with their Clientele product for about 3 years. It is very flexible, easy to customize, runs on Access or SQL server, and is very accessable both in house and from the field. Hope this helps.

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ISP Cust service/ tech support software

by ckauff In reply to ISP Cust service/ tech s ...

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ISP Cust service/ tech support software

by ckauff In reply to ISP Cust service/ tech s ...

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