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ISP Modem Connection Problems...

By gweber ·
Hi all:

I just signed up with US WEST as my dial-up ISP. I'm an Internet developer, so I need a reliable Internet connection, but I'm definately no hardware guru. I have been having problems getting US WEST's dial-up number to answer. My modem would call and call and would get no response. I called their tech support and they said my modem was on their "problem" list. I have a Conexant SoftK56 Data, Fax, Speakerphone PCI Modem #2. The tech support people had me add this line to the "extra settings" field under the advanced connection setting for my modem: +MS=V34. I take that to mean that my modem is emulating a V34 type, which has a top connection speed of around 34,000 bps? Adding this info now means that I can connect ok, although only at 28,800 bps. My question is:
1). Should I get a new ISP?
2). How does their server even know what kind of modem I have before it picks up the incoming call?
3). My old ISP had no problems with my modem and I got connection speeds of about 44,000 bps. Why

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ISP Modem Connection Problems...

by Logic2 Tech In reply to ISP Modem Connection Prob ...

First, what are you paying for? My ISP provides 6 different services, BASIC = 28.800 connection speed. NEXT = 56k connection w/ dedicated lines for no busy signals. Higher is mostly for business networks.
If you paid for a 56k connection, I woulddefinitely look around for a more reliable ISP.
2. When you dial your ISP, your modem and the server modem 'talk' to each other and determine the best ways to communicate w/ each other.

With my service, the 56k w/ dedicated line, I have never had a connection of less than 49333bps and frequent 50666bps
Hope this helps some,

Logic2Tripper

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ISP Modem Connection Problems...

by gweber In reply to ISP Modem Connection Prob ...
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ISP Modem Connection Problems...

by thegothicedge In reply to ISP Modem Connection Prob ...

Greetings,

I would first look around for a better ISP, alot of times I find that the help desk at some of these ISP's read your answer from a script and that they state that its on their "problem list" means that they don't know how to fix the problem. If you have paid for a 56K connection then by all means you should be running in the range of 44000 to 52200. I have a small ISP where I live they offer regular and DSL, and I have a Zoltrix 56K modem myself and I connect from anywhere between33600 to 52200, so when I make a connecting of at 33600, I disconnect and reconnect and get around 49000 or so. But if is preference really. However I would recommand getting another ISP which covers a wider range od modem speeds.

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ISP Modem Connection Problems...

by gweber In reply to ISP Modem Connection Prob ...
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ISP Modem Connection Problems...

by ec364 In reply to ISP Modem Connection Prob ...

If you had no problems with your modem connection to your former ISP and at 44,000bps(!), why did you change? One could hardly obtain that dialup connection with 56K modem!

I don't know how much you're paying your ISP for dialup connection but ifDSL is available in your area, I would highly recommend to subscribe to it. Especially you, who is an Internet Developer. A lot of DSL ISP offer from $39.95 to $49.95/month for a 640KB connection (thats 640,000bps!). I knew because I am using one (BellAtlantic.net). It's well, well worth it!

Anyway, if DSL is not available in your area, I highly recomment EARTHLINK.NET. Very reliable. I have been using this ISP for my dialup until I moved up to DSL.

Enjoy!

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ISP Modem Connection Problems...

by gweber In reply to ISP Modem Connection Prob ...
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ISP Modem Connection Problems...

by hozed In reply to ISP Modem Connection Prob ...

First, V.34 does not mean 34,000 bps. V.34 is a modem standard that specifies a connection of up to 33,600 bps. Most people tend to get 28,800 bps connections with these, so that's normal.

Second, the reason for your problem is simple..... yourISP's modems don't like yours. I've had this problem several times. I have a Diamond SupraExpress 56e. With a local ISP, I could connect, but would be kicked off for no apparent reason after about 5 minutes. Dropping to V.34 didn't help. I had the same problem with Qwest and WorldCom dialups. On the other hand, I have always had good luck with EarthLink.net. I usually connect at 49,333 bps.

Third, your options are limited since its highly unlikely that your ISP is going to buy new equipment just for you..... buy a new modem that does work with your ISP's equipment or find a new ISP.

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ISP Modem Connection Problems...

by gweber In reply to ISP Modem Connection Prob ...
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ISP Modem Connection Problems...

by jeff In reply to ISP Modem Connection Prob ...

I have the same modem you have, I connect to Prodigy Internet, and I always get a connection of 49333bps or 50666bps, I usually use the service 200+ hours a month and being a national ISP, I can connect in most areas in the country. I would ditch USWest and look into a new ISP or if you can get it, go for broadband. I have a microwave connection at work running 3-4 mbs for about $80.00 bucks a month. I wish I had it at home ; ). From what I understand their servers need to perform a "Handshake"with your computer, and if they can not resolve a connection with your modem you get disconnected.

Hope this Helps,


Jeff

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ISP Modem Connection Problems...

by gweber In reply to ISP Modem Connection Prob ...
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