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ISP Password

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9 replies

by dav.owen

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In internet options my ISP username is correct but the password is not the one relevent to the ISP (there is just a series of 16 dots and It is not a password inserted by me).
I am unable to change this password to the correct one because it always reverts back to the 16 dots.
It does not affect my ISP connection but but my Norton live update will not automatically update without the correct pasword in place.
Can you please help me to rectify this problem.

Regards

David Owen

9 replies

by clutchmaster

did you pay for your copy of norton live update.. because if you have a trial it may have expired or maybe your isp has technical problems.. when you stop using an isp it always gives you incorrect password error type.. or maybe you typed it wrong.
good luck.

by thechas

The series of dots is a security feature so that noone can just read your password.

If you need to change the password, you need to edit the connection properties.

Start in dial-up networking.
For XP, you get there from Start/settings/networkconnections.

For 9X, My computer/ dial-up networking.

Edit and save the settings for your connection, and that should be it.

Chas

by shanghai sam

Hi there,
My advice is to confirm your Internet password, this can easily by asking your ISP to verify that it is correct.
Next, in Internet Options, delete the entry in the password field and make sure the save password box is not checked.
ClickApply then OK.
Now, depending on which version of Windows you are using, locate and open Dialup Networking (in either My Computer(98), Control Panel (2000 & ME & XP)). Right click on your ISP icon, select Proerties and delete the password entry from there also, once again making sure that Save Password is unchecked. Click OK.
You should now be able to connect by double clicking the ISP icon, entering your password and clicking connect.
P.S. If you normally connect via your ISP icon shortcut on your desktop, you will need to delete this and recreate it.
To delete, right click on it and select delete.
To recreate, right click on the one still present in Dialup Networking and select Create Shortcut and click Yes to place it on the desktop.
Cheers!

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