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by mckaytech
It's actually not the ISP that has to remove the load coil - it's your local telephone company. A load coil is a device placed on a telephone circuit to improve voice quality, particularly when the line terminates more than 18,000 feet from the Central Office.
It's probably not just co-incidence that most load coil problems seem to crop up when your DSL provider is not also your local telco. I have often had the local telco take the position that they are only obligated to provide voice-quality and they will do little to nothing to condition their lines so another company can use them for DSL (or even 56k v.90 modem connections, for that matter). But they will do whatever it takes to make the line work for their own brand of DSL. Go figure...
The bottom line is that removal of the load coils can only be accomplished through your DSL provider working with the local telco.
paul
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