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  • #2141821

    Issues with Internet connection and fire TV stick

    by mjedwards2 ·


    Hi everyone,

    I am having an issue with my fire TV stick 3rd gen. I have it linked up via an ethernet cable, which is plugged into a TP Link. This is then connected through the wiring in my house to the router which is upstairs.
    My issue is that when watching netflix or Disney plus via my fire TV stick the network will suddenly drop out and begin to buffer. The only way to resolve it is with a reset of my fire tv stick. I have searched many forums for the answer to my question but had found no success. If anyone can help me figure out why this is happening it would be appreciated.

    When watching Amazon Prime video however it doesn’t happen.

    I like to think I am quite tech savvy but this has me stumped. If I switch to WiFi it also doesn’t happen. The reason for the ethernet is because the WiFi signal is extremely low due to where the TV is verses the router.

    Any help as I say would be great.


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    • #2422003

      Try this

      by jessewalter375 ·

      In reply to Issues with Internet connection and fire TV stick

      Use Fire TV’s network status tool to identify problems with your connection and fix them.
      Select Settings > Network from the Fire TV menu, then Play/Pause on your remote, and follow the recommended steps.

      If the connection issue persists try the following:

      Use the connectors and cables that came with your Fire TV device.
      Confirm that you are using a Wi-Fi password and not an Amazon account password.
      Store your Fire TV out of enclosed areas such as closets that block your Wi-Fi signal.
      Restart your Fire TV device and any home network devices like modems or routers.

      Hope this helps you.

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