IT but not IT. Confused..
Hello to all. I started my career before 17 years as a Computer soft/hard engineer in a small wholesale company. I worked for about 3 1/2 years there, and after for about 2 years in a computer store (pc building, computer repair etc).
After these 2 jobs i was out of technical Jobs for about 9 years (I worked on other jobs far away from my tech skills. Law offices for 6 years and opencart and wordpress admin ..social manager for 3 years).
On 2018 my first job called me back after 11 years.
I am responsible for the tech support of our products (computer cables, rack cabinets and accesories, fiber optic products, kvm connectivity and lot of other goods Like passive and active networking components.)
I spend most of my day , checking devices (10%), phone and mails support(5%), sales support – orders-offers (70%) secretarial support!! and lot of other jobs.
But my main job is to support and check our network infrastructure, end user machines, printers, firewalls , backup procedures etc
We installed before 3 years a meraki mx64 (with 2 lines as load balancing) , an endpoint security program (seqrite) and a synology nas with daily backup on all machines. With these 3 goods i am satisfied but i want to get more skills in order to support more my company . I want to start from something to get more skills because we have a lot of problems weekly like delays on sql server (maybe from migrations?maybe from lot of patents in our erp?). Our intranet works fine without delays but every 3-4 days we have to restart the server because of delays (database is about 20Gb)
I want to start from scratch and to get more skills for SQL , how to check for delays and problems, what programs i need to schedule and check our network for delays for example ( i use only cmd at the moment , sending icmp packets but manually)
I have the technical knowledge but i don’t know from where to start getting more skills
Thanks for your time