In a 1999 Gartner Dataquest survey of IT managers in large enterprises, IT managers consistently ranked e-mail as one of the most mission-critical systems in their organizations, yet this resource’s importance is often undervalued. What steps are you taking to maximize the potential of e-mail? How does your organization leverage the knowledge and insight that is shared through e-mail? You can read the related Gartner article, which will be posted on 3:00 A.M. Wednesday, at https://www.techrepublic.com/article.jhtml?id=r00620000621kia05.htm.
