General discussion

Locked

IT Debate: Your e-mail is a pot of gold

By itdebate ·
In a 1999 Gartner Dataquest survey of IT managers in large enterprises, IT managers consistently ranked e-mail as one of the most mission-critical systems in their organizations, yet this resource's importance is often undervalued. What steps are you taking to maximize the potential of e-mail? How does your organization leverage the knowledge and insight that is shared through e-mail? You can read the related Gartner article, which will be posted on 3:00 A.M. Wednesday, at http://www.techrepublic.com/article.jhtml?id=r00620000621kia05.htm.

This conversation is currently closed to new comments.

18 total posts (Page 1 of 2)   01 | 02   Next
Thread display: Collapse - | Expand +

All Comments

Collapse -

IT Debate: Your e-mail is a pot of gold

by jhice In reply to IT Debate: Your e-mail is ...

We've got no handle on this at all. Our most concientious managers take hours at a time to try to keep up with their email to the detriment in other areas of production. Mail quickly surmounts any schemes to prioritize or screen. Furthermore, this is just the tip of the iceberg. Channels and content are overwhelming now and growing.

Collapse -

IT Debate: Your e-mail is a pot of gold

by itdebate In reply to IT Debate: Your e-mail is ...
Collapse -

IT Debate: Your e-mail is a pot of gold

by McKayTech In reply to IT Debate: Your e-mail is ...

Maxmize it's potential? That would require foresight and introspection and I just don't see much of that.

At all levels, all I see are efforts to keep the mail moving and stored at increasingly heavy volumes. No real efforts are being made to separate out the few kilobytes of intelligence from amongst the hundreds of gigabytes of irrelevant minutia.

I think for the present we're going to have to consider e-mail a noxious pollutant and start with some source reduction. Then maybe we can put data mining techniques to work at capturing that portion of a company's intelligence that is embedded in electronic messages.

regards!

paul

(by e-mail, of course...)

Collapse -

IT Debate: Your e-mail is a pot of gold

by itdebate In reply to IT Debate: Your e-mail is ...

Your answer was featured in our IT Debate TechMail. To receive your free subscription to the IT Debate TechMail, sign up at http://www.techrepublic.com/techmails.jhtml

Collapse -

IT Debate: Your e-mail is a pot of gold

by Wayne M. In reply to IT Debate: Your e-mail is ...

E-mail is a problem because it is used for too many things which have better alternatives.

Internal company web pages, bulletin boards, and threaded discussion lists (as well as good, old face to face communication!) are better for broadcastinginfo to a wide number of people. E-mail is good for time shifting individual correspondence of moderate priority.

Moving bulk communications off of e-mail to other mechanisms is a major step in reducing the e-mail burden. The remaining uses aremostly conveniences tath could be replaced by paper alternatives (faxes, letters, memos, etc.) in a pinch.

Collapse -

IT Debate: Your e-mail is a pot of gold

by itdebate In reply to IT Debate: Your e-mail is ...
Collapse -

IT Debate: Your e-mail is a pot of gold

by repuckett In reply to IT Debate: Your e-mail is ...

Currently we are looking at ways of archieving important emails that pertain to
ERP related issues. This will spread to other areas, particularly our R&amp area. We
hold email within our top 3 critical systems here and use it as a standard part of
our daily workflow. I feel that ideas and communication are more meaningful and definite in email then by mouth because you have an audit trail which allows progress and results to be measured against.

Collapse -

IT Debate: Your e-mail is a pot of gold

by itdebate In reply to IT Debate: Your e-mail is ...
Collapse -

IT Debate: Your e-mail is a pot of gold

by kathryn.james In reply to IT Debate: Your e-mail is ...

We are just beginning to structure our organization as a "learning organization", where we identify leaders in different technical areas and identify our "best of breed" technical solutions. Though we haven't yet identified e-mail as playing a role in organizational learning, it will clearly be a critical tool because most of the information about decisions that were made, and the reasons behind them, are contained in e-mails. E-mails will be most useful for this purpose if they are written using the assumption that any individual in the organization should be able to understand them. That means that we should take the time to provide context and references (and perhaps even keywords to enable searching), and not assume while writing an e-mail that the reader is aware of all other related e-mails and documents.

Collapse -

IT Debate: Your e-mail is a pot of gold

by itdebate In reply to IT Debate: Your e-mail is ...
Back to IT Employment Forum
18 total posts (Page 1 of 2)   01 | 02   Next

Related Discussions

Related Forums