I Have a question concerning the scope of IT support. To what extent should the IT Department support vendor items purchased that perform a specific funtion for other departments. Specificaly items that require the support of the third party vendor.
For example we have a time and attendance application running on a dedicated PC the application recieves data from a finger print reading device which is connected to our network. Currently the HR department is responsible for registering users to the device and configuring the TA system based upon the HR policies. IT was responsible for providing the dedicated, supervisong the software installation and providing network connectivity.
It is clear to me that if any problems occur related to the network and the PC IT would be responsible. What is not clear is that if the problem is with the vendor. Who should coordinate the resolution?
Any thoughts would be appreciated.
