I work as the IT Manager in a 100 person office. My co-workrer was put into the department becuase of her friendship with the HR manager at the time. This person has no technical background or skills other that training and basic application support as this person was the Word Processing Supervisor previously. As they have no formal training, I have to write everyhting down step-by-step for them and as they have no real interest in this area (other than for money), I get counteless calls when away from the office wanting me to walk her through problems as she doesn’t have the ability to reseach simple issues on their own. As examples, she was asked to restart a serice on the Exchange server and instead of logging off when finished, restarted the server mid-day when she was done. Also she does not respond to email notifications of network failures as she does not understand the messages. Why not call someone if you don’t know. The best part is that she feels that she works just as much as I do yet she refuses to come in at 3:00am or on weekends to perform maintenance. Anyways, enough venting…I have been asked by the Executive Committee to put a business case together to hire an additional staff member to help in the department as finally, in a past meeting, she admitted to the EC that she lacks the ability to cover/assist me in the way that is required after I brought them a list of prerequesites (very basic tasks) for anyone working in an IT Department. Are there any free resources out there or any advice that you can offer ? I have some notes that I have made but just can’t seem to put it all together. As she has been with the company for 10 years, they may use this to move her out of the department or as a way to justify letting her go.
Thanks.
