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IT Headcount - Best Practices vs CEO Thinking

By pamela_sagarnaga ·
Hi all,

I'd would like to know if there is a "quick guide" or an easy way to find a ratio of "Company HeadCount vs IT HeadCount". For example, for each 20 people there should be at least one support tech...or every 50.

I know there are many factors that could vary this number, and this could be open for long discusion, so to be more specific (and quick), here are my numbers

1) My workplace has 4 helpdesk technicians (2 senior, 2 junior)on our main office.
2) There are aprox 255 users, distributed on our main office and on 6 remote locations (which requiere traveling for 5 hrs avg)
3) Our revenue es 130 Million / YEar, we're and Oil & Gas Company (upstream)
4)We have an legacy ERP for finance and materials departments, Mantec & Infoprod for Production Control, and very specific oil & Gas software (LandMark, Dims, Well Control and others)
5) We have mobile users and external users (lots of them).
6) We are pretty advanced with our windows infraestructure: you name it and we have it or we're testing it: virtualization (SCVMM), SCOM, Exchange 2007, Isa, MOSS, Communicator 2007 R2, etc.
7) we have also a lot of small developments (10 at least) and a document manager system.

In addition of 4 support techs, there are 8 more people on our Staff.

1 IT Manager
1 Windows infraestructure coordinator
1 unix infraestructure - oil & gas software coordinator
1 networking and communications coordinator
1 ERP Analyst and Project Analyst Jr (me)
1 Project coordinator (Sr) & Production Software Leader
1 ERP Support (1st level of support - Junior)
1 Production Software Support (Junior)

Development and few other tasks, are outsourced.

And seems to be (or at least CEO thinks) that we should be 8 people and no more and we kind of desagree and that with 2 heldesk techs should be enough.

Assumming that we're totally productive there should be a number that says "1 tech for 30 users is good" (for me, is common sense that 2 techs for 250 users is crazy...)

So, if there is any documentacion that sustains that we are not too many in terms of headcount, i'll be really happy...

Thanks a Lot.

Pamela.

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