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IT Infrastructure? Why does this always

By springishere_99 ·
I know that this is not necessarily the question but it is something I would like to discuss. I came across this report detailing out the following:"Robust Systems are Built from the Bottom Up"
...Information technology infrastructure takes a backseat to applications investments for lack of a cost justification method. However, the infrastructure systems are breaking down in public; bringing significant attention to an issue that has been set aside far too long.

It is quite the thought provoking report. Enjoy, oh fyi, I had to register but it was free.Cheers. Matt

http://216.95.253.70/Research/ResearchHighlights/ExecutiveView/2000/04/research_notes/MI_EV_JFD_04_00_1.htm

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IT Infrastructure? Why does this always

by duncan_sargeson In reply to IT Infrastructure? Why d ...

It's not that it necessarily takes a back seat - it's just that people don't want to pay for it, as, in my experience, it costs shedloads of cash.
Within my company there is no easy way to make departments pay for infrastructure, so the IT department has to pay - which, when you consider that IT is generally thought of as a major cost centre - just makes IT look more expensive than it really is.
Given that I reckon at least 80% of large businesses couldn't function at all without IT, the business users should understand that paying for infrastructure is a necessary evil, without which, they'd probably be using paper and pen again...

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IT Infrastructure? Why does this always

by springishere_99 In reply to IT Infrastructure? Why d ...

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IT Infrastructure? Why does this always

by Angelo In reply to IT Infrastructure? Why d ...

I believe that it takes a "backseat" in the minds of the comptrollers and accountants because there seems to be no way to directly bill costs. We have been buildin ginfrastructure one system at a time for close to six years now. It is a measured approach and we over-engineer to be able to handle additional load.

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IT Infrastructure? Why does this always

by springishere_99 In reply to IT Infrastructure? Why d ...

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IT Infrastructure? Why does this always

by Wayne M. In reply to IT Infrastructure? Why d ...

The problem with IT infrastructure is that at its best it is invisible. It only becomes visible when there are problems. It is much easier to quantify added features than lack of failures.

Probably the best approach would be for IT to track help desk calls and system outages like manufacturing plants track product failures and rework. It would take a very brave manager, however, to actually publish these numbers and give everyone a true understanding of the real state of the IT infrastructure and an understanding of what the IT staff really does.

New features are obvious. Making system failures (and the solutions) obvious is risky. If IT is blasted for problems, then everyone just plays the game of pretending nothing is wrong,and therefore the IT staff does nothing. Let's publish our true problem rates and get some recognition to the heroic efforts of the IT staff to resolve them.

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IT Infrastructure? Why does this always

by springishere_99 In reply to IT Infrastructure? Why d ...

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IT Infrastructure? Why does this always

by amartin In reply to IT Infrastructure? Why d ...

In the simple minds of the TOP's, it is best to show them who is really in control the structure of data. By writing in blank Time and underwriting down time with cost savings or even just Down Time will bring the Elite TOP's to agree it is necesary. For IT to put it in the Backseat is a failure on them. Each system is a copy of them and who they are. One bad report up front will sit the TOP's in thier place. I have Done this and every time it works or I simply under write the time in. At the end of a Job I do an After Action Review in which I give the TOP's a copy of the Job & Information of the infrastructure update. I never once have any of them complain about the bill, but did ask why no one else ever do this before. The AAR does wounders. Preplaning Proactive Strike Paper "PPSP" is the next step for my operation.

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IT Infrastructure? Why does this always

by springishere_99 In reply to IT Infrastructure? Why d ...

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IT Infrastructure? Why does this always

by MCSE Lee In reply to IT Infrastructure? Why d ...

Our CFO is one of those types - unless you can show defined cost savings (or better yet revenue increases), you had better not even mention infrastructure upgrades to him. Until, that is, something breaks down and the whole operation comes to a grinding halt - then it's my fault for not keeping the infrastructure up to date.

It costs more to repair the broken system(s) than it does to keep them from breaking, but how do you convey this to the "check-signers"?

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by springishere_99 In reply to IT Infrastructure? Why d ...

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