We are approaching a new bend in the road to IT outsourcing. More and more companies are starting to discover the benefits to utilizing various geographical locations through out the U.S as an alternative to Outsourcing overseas. Many companies are now realizing the the disadvantages such as Security issues,continuity and customer back lash.
I have recently been in the middle of a customer support call between a U.S customer and the customer support person. it is now clear why this is happening. Comopanies that ooffshore their customer support and technical support are actually not doing this on behalf of the customer or the company but rather the stock holder.
However, now that the word has gotten out many companies are bringing their technical support back inhouse. This may include offshore talent
but in a more frugal way.Carefully thought out
transitioning has enabled companies to offload their current stagnant IT support in favor of a new more technical savy team.
Now what we are seeing is a revolving door approach to the technical support and management involving a combination of offshore talent hires,experienced in house support and newbies fresh, ambitous and eager to establish themselves within your company.
Now that companies have stripped some fat whats next? Security, Sales and identity.
