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IT Manager Training

By jblong01 ·
IT managers face tough questions when it comes to be trained. As a manager your role is to ensure a variety of technologies function correctly in your operations. What levels and which technologies should a "hands on" manager expect to continue and how much of a blend should an "administrative" track enter into training decision?

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IT Manager Training

by McKayTech In reply to IT Manager Training

I don't know that there is an answer to this question because it depends on how strong the manager's direct reports are.

My expectation is that an IT Manager will be able to set a direction for the department to follow and then be able to marshalthe resouces, internal or external, to make it happen. I think he or she needs to make sure the organization maintains a current understanding of technologies and trends but the manager is not always the best one to spend the time acquiring, maintaining and communicating that understanding.

paul

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IT Manager Training

by jblong01 In reply to IT Manager Training

Paul, we possibly think the same but we really didn't get off the rock. Yes, we marshal resources and direction of the organization, but how can you do this without thinking that you need foundations in every technology you have in house. That’s unrealistic. How do you know that the exchange guy truly understands ISINTEG for example. Or the Unix guy knows how to re-plumb an interface. How are you more sure that moving to a new platform is in the best interest of the organization?
Again, we’re only discussed the tech head side of our jobs and we haven’t touched the budgeting or the administrative tasks you as a manager now need to understand.

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IT Manager Training

by guy In reply to IT Manager Training

In my experience IT staff like to look up to their manager. They like their manager to have knowledge so that they can discuss problems with them. So managers need training to have a good working technical knowledge, so when it comes to training, it makes sense for the manager to lead the way, sample the training courses on offer. At the very least they should read the training course outlines, and research the course topics, the level and overall appropriateness.

Staff informal discussion, or formal appraisal will reveal their staff's prefered learning methods; a training needs analysis will identify the gaps that need to by plugged by training courses. Following the previous theme the manager could apply the training needs analysis to himself first!

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IT Manager Training

by jblong01 In reply to IT Manager Training
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