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IT Managers role on CRM/ERP

By d_wathi ·
Hi

I have recently joined as Systems Manager in the real estate and construction company. iam bascially a linux system and network administrator and also a systems manager in this company recently from the sales and marketing department requirement for the CRM arised due to the huge investment and also recurring investment on the SAP and Salesforce as a linux supporting identified sugarcrm opensource and also selcted the custom code developer, developer exchanged discussions and build a scope and identified pain areas finally freezed and developing is alomst complete and we are in rolling out stage.
I did recommend sugar crm is as it is linux based and i can manage the system and network administration activities like setting up LAMP and handle database.. Now myself have a doubt does my designation (Systems or IT Manager) requires a complete indepth knowledge of the processes involved in the CRM activites and only after understanding indepth work flow of the process involved in the sales and marketing activity then should take this initiative or what ever I have done as per the above is correct. Please suggest.

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by robo_dev In reply to IT Managers role on CRM/E ...

The IT or systems people are not best suited to map business processes to IT processes, nor would it make sense to try to do it that way. The role of the Business Analyst is to do that.

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