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IT or Systems Manager role on CRM/ERP

By d_wathi ·
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Hi
I have recently joined as Systems Manager in the real estate and construction company. iam bascially a linux system and network administrator and also a systems manager in this company recently from the sales and marketing department requirement for the CRM arised due to the huge investment and also recurring investment on the SAP and Salesforce as a linux supporting identified sugarcrm opensource and also selcted the custom code developer, developer exchanged discussions and build a scope and identified pain areas finally freezed and developing is alomst complete and we are in rolling out stage.
I did recommend sugar crm is as it is linux based and i can manage the system and network administration activities like setting up LAMP and handle database.. Now myself have a doubt does my designation (Systems or IT Manager) requires a complete indepth knowledge of the processes involved in the CRM activites and only after understanding indepth work flow of the process involved in the sales and marketing activity then should take this initiative or what ever I have done as per the above is correct. Please suggest.

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Deja Vu: this question was asked before

by robo_dev In reply to IT or Systems Manager rol ...

And if I understand correctly, the question is if it is a good idea for an IT manager to be in charge of an ERP implementation, and the answer is a resounding NO.

The IT manager should stick to IT, and the business process owners should 'OWN' the business processes.

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This guy is all over the board.

by CharlieSpencer In reply to Deja Vu: this question wa ...

He's implementing ERP here, CRM in another WC post, and something else over in Discussions. Sounds like he's taken on / been handed more than he's ready for.

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