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IT support and Asset Management

By hdave90 ·
We have around 120 computers and 30 printers with around 40 small and big upses. I would like to have a local webbased system whereby all the problems related to that asset is logged from when it was bought. with additional fields and also job card history. with customizable reports. if there is a open source software available. Also any user on the network would like to know about how to do things can go through the knowledgebase database and sort the matter out, and also log a request call to the internal support staff.

Additional features of having screen shots caputured.

If there is any software as such kindly let me know.

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I've used ...

by Rob Kuhn In reply to IT support and Asset Mana ...

I've used Quest Software "Foglight NMS" for my servers and LAN/WAN along with Absolute Software's CompuTrace to manage my client computers (including their SmartPhones and SmartDevices).

CompuTrace will give you hardware and software asset/inventory management, tracking (even if the device does not have built in GPS), security and theft control (if stolen, you can initiate a remote wipe).

I can speak from experience that the theft recovery and remote wipe worked. We had a laptop stolen and then within a few weeks was able to locate and recover it.

Cost of CompuTrace is pretty inexpensive and we purchased it through our CDW who got an even lower price for us.

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My recommendation

by chandan.maddanna In reply to IT support and Asset Mana ...

hey Dave,

I have used nagios in loads of environments, and in many startups and even well established corporate banking and asset management business lines with the infrastructure size matching yoru description.


I would recommend nagios for the following reasons.

1.) There are two versions, one is open source and the other is commercial ( just the same product, fully polished with advanced dashboard, graphs , trends , reporting and analysis added )

2.) you can go live with the open source and then try them for as many years as possible and then switch to support. even during open source you have huge support groups...

3.) the commercial one, unlimited node license costs around 2.5 grand or less... thats the best value for such stable and tested product.. 50 to 100 node license are less than 1.5 grand i guess.

4.) runs on all OS/ platforms etc, and runs on secure ssh, no unsecure connections, and needs an agent install on all nodes.. which is one time setup.

5.) not just monitor , but you can also start stop and control services. best part is becasue of open source, you can integrate your in house services or inhouse developed applications as neatly asany commercial application. you can define a new application by simple xml, and then add the stop, start , restart and monitor scripts... and you are on boarded


so i really recommend this seeing your size. the open source website is http://www.nagios.org/download and the commercial site is http://nagios.com/.

heres the product manual installation procedure : http://assets.nagios.com/downloads/nagiosxi/docs/XI_Manual_Installation_Instructions.pdf


and here's few quick start guides :

http://nagios.sourceforge.net/docs/3_0/quickstart.html


@PS : i have nothing to do with the company, and certainly i am not advertising it. but in my experience i have seen foglight and other products, and have come to appreciate the elegance and simplicity of this product, and also the fact that for every small change we dont have to depend on vendors who hide the code... and still get enterprise class support important for banks..

hope this helps.

-- Chandan

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You May Want to Checkout NetSupport Inc

by BJJBRahm In reply to IT support and Asset Mana ...

NetSupport Inc has some pretty good tools that may fit your description. It's not open source but they are fairly inexpensive. I've got some experience with their ServiceDesk tool which offers a knowledgebase. Their main website is www.netsupport-inc.com.

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