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IT Support Event Logging Software??

By tkadenhe ·
Hi everyone
I work for an IT support company and we want to introduce monitoring for the following:Event Log critical errors,Anti-virus updates and services,Backups,Disk space,CPU Usage,Memory Usage,Network usage,Hardware Changes and Exchange monitoring.I would like to be able to monitor these remotely and get e-mail alerts while sitting at my desk.I have googled and most softwares are a bit too expensive or really just do too much.Also trying to avoid having to install software on the PC's i will be monitoring if thats possible.Thanks in advance to all who reply.

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All Answers

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You get what you pay for

by robo_dev In reply to IT Support Event Logging ...

Are you talking about servers or workstations?

Workstations:
For free, you can do simple SNMP monitoring, but you will need to at least enable the SNMP service on each PC to do that. On a workstation, SNMP mostly tells you if the workstation is online, but you can customize it to send all sorts of other traps using the Windows 'event to trap translator' utility.

Servers and network devices:
There are programs like ServerVantage from Compuware that work very well for servers, not to mention a lot of the free utilities that come with servers like HP Insight manager.

And of course there are dozens of open-source SNMP and Syslog tools for servers as well.

Personally, I use a Netbotz monitoring appliance that does environmental monitoring, monitors uptime for critical systems, and acts as a SNMP trap and alert forwarder. I have it forward alerts via email to my mobile device.

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have you lookedat Splunk?

by markp24 In reply to IT Support Event Logging ...

Hi, not sure if this has what you want , but people that use it really seem s to like it and its free (to a point) www.splunk.com

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Reponse To Answer

by tkadenhe In reply to have you lookedat Splunk?

@robo_dev Mainly workstations.Im not looking for anything too fancy,just something which alert me when a problem is about to occur.

Does anyone know something similar to the Performance and Reliability monitor(Windows Server 200 which i can use to monitor workstations REMOTELY since we are a support company?????Thanks

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Something similar????

by tkadenhe In reply to IT Support Event Logging ...

@robo_dev Mainly workstations.Im not looking for anything too fancy,just something which alert me when a problem is about to occur.

Does anyone know something similar to the Performance and Reliability monitor(Windows Server 200 which i can use to monitor workstations REMOTELY since we are a support company?????Thanks
P.S. Sorry for posting twice.And I'm supposed to be an IT Professional!!!!!!

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Reponse To Answer

by robo_dev In reply to Something similar????

for workstations, the first starting point is the SNMP service that's built into Windows. At home I have this on all my PCs, and they report to a SNMP trap receiver (Netbotz appliance). SNMP is standards-based and fairly low overhead, so it won't kill the PC performance. It will take some fiddling to get it to monitor what you want it to monitor.
http://msdn.microsoft.com/en-us/library/aa393621%28v=vs.85%29.aspx

Trapping Windows Events with SNMP
http://www.eric-a-hall.com/articles/20050715.html

the nice thing about SNMP is that it's on everything from your printer to your workstation, and it's standards-based, so there are tons of free tools for it.

Windows P&R monitor can be used remotely for Win7 and Vista workstations.
http://technet.microsoft.com/en-us/library/cc722052%28WS.10%29.aspx

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Also try spiceworks

by markp24 In reply to IT Support Event Logging ...

Hi theres another one called spicework, its free

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Spicework is a very powerful SNMP central mangement/monitoring tool

by robo_dev In reply to IT Support Event Logging ...

http://www.spiceworks.com/

Again, out of the box, the Windows SNMP agent basically reports if the workstation is online or not...so you will need to do some tweaking to do useful stuff.

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About Spiceworks

by tkadenhe In reply to IT Support Event Logging ...

Thanks for all your replies.I downloaded Spiceworks and it looks quite good but i just want to know if you can monitor workstations remotely with it???

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Reponse To Answer

by markp24 In reply to About Spiceworks

Hi,

Spiceworks can do remote inventory, remove control of desktops, etc,

As Robodev said, you can pretty much do any monitoring you want you just need to configure spiceworks to do it. May I ask what exeactly do you want to monitor on the workstations?

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What i want to monitor

by tkadenhe In reply to IT Support Event Logging ...

Since we are a support company,I want to monitor disk space,memory usage,cpu usage,event log critical errors,Anti-virus updates and services,Network usage and Hardware Changes.If i can get something which can do all of these i'll be the happiest IT "nerd" of the moment.

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