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If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.
IT support metrics
Does anyone have any metrics I can use for tech support pricing? Assuming $x per hour normal hourly billing, how much should I charge for a monthly contract? What kind of variables do I want to look at?
Thanks!