IT Support Procedure Documenation Needed

Ever hire a new person and need to give 'em your policy & procedure guidance the first day to get your $$$ worth? I have found it handy to have white papers on support procedures covering everything from: setting up POP or IMAP email accounts to updating BIOS settings to troubleshooting w/ PING or tracert. Does anyone know urls of any online pre-fabbed helpdesk/systems support documentation I can download as a template to develop my own customized handbook? Any & all help is MUCH appreciated. ;) jjj