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IT Support Staffing Standards

By curtisgbjr ·
I need to locate a source that quantifies IT support staffing based on user population and/or network architecture. In fact I would like standards that support both private and government (state/Federal) IT operations. Several searches on the net and sites similar to this one just generate documents on SLA(s) and outsourcing.

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IT Support Staffing Standards

by wil In reply to IT Support Staffing Stand ...

Do a search on keywords "support marketplace". This is a new buzzword for the exchange of such information (and contracts).
One web portal that I'm aware of that offers this service and is reputable is:
SunBelt Software's W2K News
http://w2knews.newmediary.com/
I'm sure there are others.

I hope you find the resources and documentation you're looking for :)

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