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IT Training Strategy

By terry.fannon ·
Hello

Could anyone please give me any tips on developing a IT Training framework document or have a sample of one?

Any help would be greatly appreciated.

Thanks

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IT Training Strategy

by carollong In reply to IT Training Strategy

You will find a whole range of useful stuff at the Institute of IT Training website. For department level stuff like this, take a look at http://www.iitt.org.uk/public/standards/departments.asp

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IT Training Strategy

by xtrainer In reply to IT Training Strategy

I was recently asked to provide a comprehensive training strategy for our IT staff. Fortunately, we are initiating massive changes in our organization and I knew this strategy should be designed to help accomplish some of those changes. As a result I developed a document with the following outline:
1. Introduction (Purpose and Scope) in which I outlined why I was producing this document, what it would include, and what would not be included.
2. Subject Areas was a list of the types of training included - in this case both technical subjects and non-technical. I had been specifically asked to make it tool-independent, so I focused on concepts. In the non-technical areas I focused on business skills (like Project Management) and interpersonal skills like Communication, and included a healthy dose of Change Mangement.
3. Delivery methods - basically kept things open to using a mixture of on-line and classroom based training, along with a statement of the need for management support for learning efforts.
4. Procurement Strategy (since I'm in government this is required).
5. Training Needs by Group was a listing of a variety of courses that specific groups needed. Groups were roughly organized by level and areas of specialization.

Hope some of this is useful!
Julie

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by the_biochemist In reply to IT Training Strategy

Over the last 5 or 6 years I have been involved in training for many different software apps both commercial windows apps like Office and windows itself down to ad-hoc in-house software solutions.

The best way to create a training framework document is (now hold the drum roll.... it's not rocket science...) to simply speak to the user with the most experience of the software within the environment it is being used and find out EXACTLY what is needed for the person to perform the necessary tasks.

For example using say Excel in a large financial company...

There is little need to train the users on how to use ClipArt and WordArt however they are going to be reliant on the advanced mathematical functions and things such as copy and paste

Conversely in a school full of young students...

They are unlikely to need to know how to do complex spreadsheets with multiple pages and references pointing all over the place but would want to liven their sheets with ClipArt and WordArt.

Therefore the actual content of the training schedule is dependant on the ACTUAL NEEDS of the situation NOT the full extent of the software?s features.

So as a quick checklist:
1) Go through each of the menus and their items explaining briefly what they do and if they are going to be of use
2) Go through the range of buttons at the top of the screen explaining what they do and relating them to the menu items as appropriate
3) Explain about the 'Generic' symbols and actions such as copy and paste, print, find, replace... and explain that they work the same in nearly all applications
4) Ensure they feel comfortable with these 'basics' so that they feel at ease with the systems and start to relax as they have accomplished something with relative ease
5) Finally show them how to use the actual application WITH RESPECT TO THE TASK THEY HAVE TO PERFORM trying to ignore all of the extra bits they don't need.

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by abiedrawa In reply to IT Training Strategy

General process is well described and addresed in Microsft Solution Framework by the MSF Readiness Management Discipline. You can download it from here: http://www.microsoft.com/downloads/details.aspx?FamilyID=146dcebd-8de2-401c-9bbf-ee1b64b880f2&DisplayLang=en

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