Hi,
We have been using an ITIL web based change management system for the past 6 months. We use 3 standard categories for our changes – BAU (Business As Usual for pre approved changes), Planned (For those changes requiring management approval) and Emergency (For when critical systems break and need to be fixed/rebooted ASAP).
Our Pay Office is treated as sacrosanct in this company and ANY change needs to ALWAYS be approved by 3 specific people. These 3 people only need to approve Pay Office Changes and are not otherwise involved in the Change Management Process.
My question is do you think it would be better to have a seperate category called something like ‘Pay Office’ for every pay office change and hard code the work flow to make sure these 3 people always evaluate these change requests.
OR
For the sake of keeping it simple should I just simply update the Change Process Policy and make it so that all planned changes must go must be approved by these 3 people.
I was wondering if anyone had a similar issue or had a different solution.
Cheers
Peter
