For a smaller company with a limited budget are there any good ITIL process based help desk solutions for managing tickets (internal and external), change management, release management, and approval processes?
I need a package that can be locally and not as a cloud based service which there are plenty of them out there but at a high cost. Any help would be greatly appreciated.
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ITIL process based help desk solution
I need a package that can be locally and not as a cloud based service which there are plenty of them out there but at a high cost. Any help would be greatly appreciated.