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ITIL Success Stories

By eoinoc1 ·

I am looking for some reference info:

Organsiations who have successfully implemented elements of the ITIL framework; can anyone direct me to a website(s) where I might find some of these?


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vendor biased but...

by sfessey In reply to ITIL Success Stories

Try here for a start


I really think it depends on what you class as a success. I have been through much of the ITIL training and the one thing that strikes me is the number of people who fail to grasp that ITIL is not about compliance it is about making good use of best practice and applying it pragmatically in the workplace.

Probably the most common uptake of the ITIL potfolio is in the Service Desk area and unless they had a very tight operation prior to that i would suggest they will have seen improvement which for me means success.

As a fan of ITIL I am of course biased.

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that will do fine...

by eoinoc1 In reply to vendor biased but...

thanks, appreciate it!

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ITIL at ITS( Information Technology agency) in North Carolina

by melissa.thomas In reply to ITIL Success Stories


ITS of North Carolina implemented ITIL within the past two years. They would share their successful elements with you.


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