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Jeff's IT Corner

By jchochola ·
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Nobody can do their job but me!

by jchochola In reply to Jeff's IT Corner

<p>Nobody can do ther job but me and my co-workers, of course</p>
<p>I can't believe my vendors.</p>
<p>Not to mention any names, (Paetec, XO, DCNI, ANET) but they cannot do their jobs.</p>
<p>Some of them don't complete their job.  Some of them completely screw up their job.  And some of them completely forget about an order and never complete their job.</p>
<p>Bottom line is, it is very difficult to get my work done, when I am constantly checking up on and finishing my vendor's work.  I spend too much time talking to them on the phone on conference calls.</p>
<p>Can't they just do their work?</p>

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Nobody can do their job but me!

by mattl In reply to Nobody can do their job b ...

<p>You forgot CDW, Dell, HP, and Danka.  They can't do their jobs, either.</p>
<p>-Matt</p>

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Nobody can do their job but me!

by bloomed In reply to Nobody can do their job b ...

Well, at least you're dealing with outside organizations...some of the people in my company just don't get around to what I need done to do my job.  I feel for you though, try having this problem when your primary systems are maintained by Russians who don't understand why you're so upset that the network is down in the middle of the night (their time) when it's mid day your time and people are screaming at you.  It happened at my old job...the Russians packed up and went to bed (on a weekend) and left us completely screwed for 3 days...and then were furious when we refused to make a contract payment on the emergency support contract. Go figure.

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Nobody can do their job but me!

by LAMPman55 In reply to Nobody can do their job b ...

Why not try a different way to communicate with the lethargic
vendors?  If not, why keep working with them?  It appears
that your problems with the vendors maybe one of communication
(Russian?), responsibility, and money.<br />
<br />
 What do they need to from you to do a better job is another way to approach this.<br />
<br />
Best of luck!<br />
<br />
Vic.<br />
<br />
<br />

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Vender Woes (continued)

by jchochola In reply to Jeff's IT Corner

<p>Here is a short list of Vendors and a list (of how I see it) duties and services should be performed:</p>
<p>CDW: call back customer within a few hours and not a few days, have products available for immediate shipment</p>
<p>XO: provide solid communications (voice and data), provide good customer service, and of course provide good rates (they do none of these) And finish your damn merger with ALGX already. Get that over with so you can try and provide your adequate services to your blind customers.</p>
<p>ANET: all we want is our Cisco router for the already installed T-1.  Everything else is fine</p>
<p>Paetec: I expect better trouble resolution, better account management communication with us - the customer, and don't automatically say that the problem is not on the Paetec side of things - it just might be the Paetec circuit at fault</p>
<p>DCNI: Data Comm Networking Inc, now known as Nortech: please provied better trouble resolution, please train your project managers on a little bit of your technology, ship equipment as stated per the original agreed upon invoice/order, better understand your customer's needs and if you see an order that is missing an item, that you know they previously ordered on a same exact previous order - please step up to the plate and ask the customer - "hey, are you sure you don't want the faxing software  You ordered it for your last office??"</p>
<p>Dell: I like Dell. Can't say that I have many complaints.  But if we go to a more technical level, they do a lot of things wrong (server configs and hardware configs).  right now, Dell Desktops are the only thing we buy from Dell now. So, Dell please pick up the slack in your laptop and server arenas, or you may lose us to HP.</p>
<p>Danka: What can I say about DANKA.  They suck! This company cannot fulfill any company's printing needs.  I am sure of that one.  Adios Danka.  I no longer expect anything from Danka.  Good Bye Danka!</p>
<p><strong>I feel better now that's all in the open.  Thanks for reading everyone!</strong></p>

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Vender Woes (continued)

by mattl In reply to Vender Woes (continued)

This is the best blog in America.  It's like you work in the same office as me.

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Vender Woes (continued)

by mattl In reply to Vender Woes (continued)

PS - Rick Melone is paranoid.

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DeathMatch: Phone Vendor vs. Phone Company

by jchochola In reply to Jeff's IT Corner

<p>In summary, we have been having terrible problems with our new phone switch (Nortel BCM400) and our new PRI, T-1 circuit.  Dropped calls, busy signals, faxes receiving busy signals and that is just a few of the issues we have been experiencing with our new phone equipment.  Myself, not being a Nortel Technician, could not figure out why a brand switch and a brand new circuit could give me such problems.  Well, we had this go on for about a month, I couldn't taken it anymore.  My Phone Vendor would say it's the circuit.  And our phone company would say it's the switch.  Our phone company said, and I quote "We are losing sync with the d-channel and it looks like it is going in and out of service.  We see the d-channel being blocked."  Wonderful.  I take this information back to our phone vendor and they say nothing.  I plead with them that we must fix this or my head will soon be on the platter and the users will soon over throw the IT Dept.  So, our phone reluctantly replaces the T-1 card in the phone switch.  A few days and we start seeing all the alarms on the switch again, telling me that there are timing issues/slips and drops in the PRI.  I call the phone company again and they still say the circuit is "Squeaky Clean".  So, I go back to the phone vendor and ask them what's next.  A few long *** days pass with more dropped calls and they really don't suggest anything.  I then talk with the phone company again and they suggest a "Vendor Meet".  That was a fiascal in setting up.  First, 3 parties needed to be there: Phone Vendor, Phone Company and local telco (your friend and mine) SBC. So, I set the first time up and of course SBC can only grace us with their appearance only 2 times a day, at 9am or 1 pm (after lunch of course).  So, I choose 1p, thinking if we need to bring down the switch and the ciruit, maybe users will just take a long lunch that day.  So, later that day, after getting my phone vendor setup with the time, I call my phone company and they say, we don't need SBC to come out, what time did you want to do this "Vendor Meet".  I said thanks and proceeded to change the damn "Vendor Meet" time to after hours (5p) that day (to minimize the anger of the users).</p>
<p>So, we all meet at 5:30p (you know because it was set at 5p, but we they had to show up fashionably late).</p>
<p>We get started and the phone company brings the ciruit down and disconnects the phone switch.  The circuit tests clean once again. And I know this has to be true because the phone company tech tested the circuit with his $20,000 "Tbird" tester.  After an hour the phone company tech leaves and I am here with our phone vendor.</p>
<p>We look at each other and he says, well, I could install some patches onto the switch.  The switch was sold to us with 3.7 software on it, but it actually came with 3.6.  I have been pissed off about this for awhile now and at this time, I was not going to be happy with a few patches.  So, I suggest we take the 2.5 hours and upgrade the switch to the level it was supposed to be delivered to us with.  What an idea!  Everything upgraded fine.</p>
<p>And here we are, the next day.  It has only been 10 hours since the upgrade to 3.7, but no alarms or dropped calls.  Looking good so far.  </p>
<p>Maybe the ciruit was never the problem?</p>
<p>Maybe if we would have been shipped the switch with the latest software version on it in the first place, then maybe the user community wouldn't of wanted my head on a platter.</p>

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