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jpeg files won't open.

By acsbillw ·
I have a client that receives his .jpg file as an apple file but it wasn't sent that way. I've tried everything I know to change the accosiation of the file. Nothing seems to work. What do I do next if not reload?

Thanks

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by waheedkhalil In reply to jpeg files won't open.

Okay, save the file unto your hard drive as per normal, then try opening it, if it doesn't open. Open an photo editing program and open it from the file>open menu.

If not, then save onto a floppy or CDR and try it on another system. If opens up, yu then need to reload your photo editing program on your computer.

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by sgt_shultz In reply to jpeg files won't open.

try Start/Control Panel/Add Remove Programs/MS Internet Explorer/Repair

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by JackOfAllTech In reply to jpeg files won't open.

What, specifically, did you do to try to change the file-association? What, specifically, happens when you try to open the file? Have you tried holding down the shift key and right-clicking on the file then clicking 'open-with'?

Ralph

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by RknRlKid In reply to jpeg files won't open.

Here are a few other things that may help. I bump into these problems once in a while.

1. Rename the extention from .jpeg to .jpg. I have that problem often because my scanner is on a Mac with Photoshop, and Windows doesn't like the .jpeg extention. It keeps thinking that its .jpe, which is not supported.

2. There may be corruption in the file. I run into this quite a lot. I fix it by doing (1) above, opening the file in a photo editing program, and changing the margins on the bottom and right side slightly. This is especially true if you look at the picture in the editor and there is yellow or white space at the bottom. Crop the picture so all white or yellow empty space is gone, then save the file.

3. Photoshop sometimes saves files as 1X1X1, instead of 640X480X256, for example. This freaks out many photo viewing programs. Try to open the file in Internet Explorer. When it opens, right click on the picture, as SAVE PICTURE AS so you can have the picture in a format Windows will recognize.

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by stuart_at_oz In reply to jpeg files won't open.

Sounds like your client has installed the Apple QuickTime viewer - which asks whether you want all the image type files (JPG, JPEG etc) to be associated with the Apple Quicktime Viewer. If he has said yes to this, he could get the symptoms you have described (the JPG files become "Apple Quicktime Viewer" files).

How to fix this? Hmm, there is probably an elegant way to fix this, but it escapes me at present. You could try:

1. Uninstall Quicktime. This may not work in the desired manner, as it may leave the JPG files not associated with any program.

2. Manually reassociate the JPG files with the program of your choice (original default was probably Internet Explorer, if no other graphic program was installed.).

This can be done by finding a JPG file and selecting it (NOT opening it yet),
then hold down the SHIFT key and then RIGHT-MOUSE click on the selected file to bring up the pop-up menu.
On that menu, there should be an option to "OPEN WITH" (about the 4th item down). Click on "OPEN WITH" which should bring up the OPEN WITH dialog box.
This dialog box should have a list of possible programs that might be used to open the file: Select the program that you want to use to open the file (IEXPLORE is the original default, but your client may use other programs for his images?)

At the bottom of the OPEN WITH dialog, there is an option to "ALWAYS USE THIS PROGRAM TO OPEN THIS TYPE OF FILE". If you want to permanently change the association, make sure this box IS ticked.

CLick OK. This should launch the file with the chosen program.


3. Install/reinstall another program to take back the association of that type of file (eg Photoshop, Paint Shop Pro)


Hope this helps,

Stu
(You should also try to include a little more info on exactly what you have tried to fix the problem so you don't get suggestions to do something you have already tried.)

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by acsbillw In reply to

Thnaks You the man!!

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by Devinefv In reply to jpeg files won't open.

I Think you need to give more info. Not enough info is given! This problem you are having needs to be narrowed down! Was it working before? Was the computer/Desktop recently moved? What's the account name? Ask the Net Admin people to look into the acount name. Try having another computer use the same Network account. Does it also get Apple juice, or is it only to that machine?

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