Malware

.... any anti-spyware/anti-virus software of your own? Have you used it to check your system? Have you used CCleaner or any other tool to clean out the registry?

Just exactly what have you done, besides calling Symantec? If you think they're going to tell you there's something left on your system which can not be detected by their software, think again. If you've got a pop-up window appearing, there's something left that hasn't been repaired.

Regardless, either you're still infected, damage from the infection hasn't been repaired, or the technician broke something in the registry.

The dialog box is trying to tell you something, but you don't have the proper character set to display it, probably because it is in another language.

I would recommend a different antivirus (try an online scan), anti-trojan, anti-rootkit, or registry cleaner.

I agree that the dialog box is trying to tell me something, and I might not have the character set installed. This still leaves the problem trying to find the right character set but then interpreting something in a foreign language.

I definitely think something is broken in the registry but can't figure out how to repair it.

Any suggestions for an online can that will also remove the traces of a virus if found?

On occation, I've seen the default language settings get corrupted on certain dialog boxes, especially after you've been messing around in the registry or after a virus has damaged things. Not all will display the corruption though, so it's a tough one to track down.

To fix it, try setting your default language to another language, reboot, then setting it back to English, if that's what you're using. This can be very tricky though, if you can't read another language. What I did was to write down where the default language was located in the list of languages... say 3rd from the bottom of the list, or where ever it is... set to another language like Spanish which I could read a few words... reboot using your memory to know what it's going to ask for upon reboot, then reset back to English and reboot again.

Be very carefull, because if you can't navigate around in the new language, you could get lost.

This sounds like a very good suggestion. I presume you mean going into control panel -> regional and language option. Right? If so, than should I change the language in both the regional and advanced tab? Thanks.

The settings affect programs based on whether or not the character encoding is Unicode or not. I would suggest doing both so that you don't have to go through the procedure more than once. I also suggest that, when you change the setting, you pick a different type of English for your temporary change, as you will still be able to read text on your system with little difficulty. U.K. English or Zimbabwe English should work well.

Then, you'll have to tell us what that dialog box says! I'm curious.

Cheers.