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Just say YES - quickly

By ojeda ·
How do I get my IS department to say yes more often, and quicker? I have begun translating IS as Instant Stonewallers.

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What are your questions?

by CharlieSpencer In reply to Just say YES - quickly

Hopefully they're more specific than the one you asked here, and are less hostile.

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Have you tried...

by Mickster269 In reply to Just say YES - quickly

Try bringing small bakery treats on Monday, and keep a full candy jar (small hersheys or mars work great, also jolly ranchers) somewhere they can get to it. Helps out immensely.

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Good Advice

by jevans4949 In reply to Have you tried...

Thanks for passing that on. A good suggestion! :-}

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Reasoned explanations

by jdiaz In reply to Have you tried...

How about thoughtful well-reasoned explanations that address the specific concerns of your users? Explain how your proposal will benefit your community. Often, I have worked with developers who are promoting their own projects that have little to do with end users immediate needs. Simple direct communication is key too.

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Same as with anybody else

by DC Guy In reply to Just say YES - quickly

You have to demonstrate to them that what you want will be beneficial to them. I don't know how your company is structured. Maybe your project will transfer a lot of money into their budget. Or increase their service level, or decrease end user complaints, or give them a great success story to tell everyone about, or give them an ally when confronting the board, or give them a chance to play with new technology.

Or maybe they just appreciate people who treat them nicely and enjoy doing them favors.

I've spent most of my life on the other side and believe me, we have just as many complaints about you. You don't have the faintest idea what you want, you can't articulate it intelligently, when you get it you don't like it, you change your mind a hundred times, you don't understand that you can't have Good, Cheap, and Fast on the same project, you think you're our only customer, you complain so much that we've had to block you out to keep from losing our temper, your staff abuses our hardware and software, they waste the help desk's time looking for answers that everybody else in the company remembers from our briefings, we've been told by the executive staff to give you bottom priority but they neglected to let you in on it.

It works both ways.

For the sake of argument, perhaps the people who run your IS department really are a bunch of jerks. Your company's management can't possibly NOT know that, so they must be in on it. There's some reason they refuse to fix it. Somebody is somebody else's relative or sweetheart, or there's a reorganization coming and it's a big secret, or there could be a case of actual blackmail or extortion going on. If you keep griping, you're going to get on everybody's radar and eventually you'll reach someone powerful who REALLY can't allow you to continue doing it.

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Hit a nerve there? (smiles)

by Mickster269 In reply to Same as with anybody else

Tell us how you really feel, DC...

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Before IT/IS

by Don'tQuitYourDayJob In reply to Same as with anybody else

DC you hit the nail on the head.

"You have to demonstrate to them that what you want will be beneficial to them."

The systems are in place today to benefit the organization or company not IT or IS. The business processes existed way before most of the IT or IS technology that's in place today. That technology is there as a direct result of the existing process and the improvement of those processes.

I do agree that most organizations could do a better job of initiating IT/IS projects and defining the scope of that project up front.

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Justify the Request

by Wayne M. In reply to Same as with anybody else

I agree with Dc Guy's recommendation, though I would quibble with the phrasing. One does not need to use a tit-for-tat, mutual back scratching approach, but one does need to provide a reasonable justification for a request.

Treat the IT/IS/whatever group as peers. Do not make requests, but provide a suggestion and describe how following the suggestion will be beneficial and how not following the suggestion causes difficulties. Lastly, use a little bit of salesmanship. Describe the problem, but not the solution and let the IS group try to solve the problem. They may come up with the same solution or they may come up with a better solution. If they come up with a worse solution, they will be much more receptive to an outside recommendation after having had the chance to think about the problem.

The key is really what DC Guy noted; treat the IS department the "Same as with anybody else". No one likes to be placed in a superior-follower relationship and will at least passively rebel. Do not tell IS what to do, rather go to them with the problem and ask them to help solve it. This may sound like a more time consuming approach, but I have usually found that this is the quickest way to a solution.

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If all else fails ...

by stress junkie In reply to Just say YES - quickly

... try using electricty, straight out of the tap. A few feet of lamp cord plugged into the wall outlet and bare ends applied to the other person can be very persuasive.

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ooohhhh

by Jaqui In reply to If all else fails ...

electric play.

but isn't foreplay against company rules?
or did they just make sex itself not allowed in the office?

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