Windows Forum

Ask something
Discussion Locked

Keep getting Restart prompt

0 helpful
6 replies

by brianaaa12

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

I have a Win98SE machine that recently had a DSL modem installed. Since it was installed with the included software things are not well. The ISP was so kind to inform the user that "it's an operating system problem". Of course the dialup access and everything else worked fine until their bloatware was installed.

One issue is IE 6 was giving me an Invalid Protection Fault in Mod Unknown @ 0000:006B1B8C everytime I launched it. I tried removing it and reverting back to IE 5.5SP1, but it still pukes.

Secondly, and more importantly, everytime I restart the computer, as soon as I log in I get the standard message you get after installing and detecting new hardware: "Windows has finished installing your new hardware. Would you like torestart your computer now?". Thats it. I have no idea what hardware its referring to.

Isn't there a place in the registry that keeps track of hardware and software that is in the middle of installation? I recall seeing something like that but can't remember where.

Brian

6 replies

by rcom

Brian is the modem external, internal? Connected through the usb port or network card?

If usb you may need to make sure to follow the steps for installing the device. Usually you don't connect it until prompted to do so durring the setup. If it's hooked in before booting the computer that may be the problem.

Go to network properties in the control panel or right click on network-hood and select properties. Go through the settings for TCP/IP and jot down the info so you don't lose it. Uninstall TCP/IP and the dialup adapter. Uninstall the ISP software and drivers for the modem. The ISP software may have corrupted or changed your winsock files.

Go to,

www.support.microsoft.com

and look up article Q241344 the error doesn't exactly match but it shows how to completely rebuild the winsock configuration.
There may be misplaced, corrupt or multiple winsock files. This includes registry edits so follow instructions closely.

The other thing to do is completely remove dialup netwotking from add remove programs, windows setup, communications. Again go through your internet and email settings to make sure to get the information for connecting. After you've done this restart the process again making sure to follow the directions for installing the DSL modem.

Good Luck.

by brianaaa12

I did some in-depth troubleshooting including working through the tech net docs. No help.
The actual message I'm getting upon logging in is the "System Settings Changed" message.
I ran Regmaid and cleaned the registry. The Device Manager is Clean as a whistle. No errors, ?'s or duplicates. The modem is an external DSL modem that connects to the ethernet port (which worked prior to installing the Ameritech/SBC garbage). Thanks for your effort.

Brian

by fenaikh

Hi

these utilites may help you.

good luck

Mohamed

Bootlog Analyzer 1.23
http://www.answersthatwork.com/Downright_pages/downrights_a-z.htm

Startup Manager 1.5
http://www.answersthatwork.com/Downright_pages/downrights_a-z.htm

***Very Important NOTE *********
After you copy the URL a space or a %20 maybe gets inserted in the URL when you paste it into your browser. Delete any spaces or such characters from the URL for the page to be loaded.
***Very Important NOTE ********

by fenaikh

more ...

It looks that your modem is Plug and Play compatabile device and your BIOS doens not work properly with Plug and Play devices, I suggest to update your BIOS.
Plug and Play devices will set themselves with the available settings using BIOS and Windows Plug and Play features. TO check go to the device manager list if the modem shows as a yellow '?' then remove it from device manager and reinstall it as if it is non Plug and Play go to control panale add/remove hardware then add scroll down to modem then give it the driver from the disk you received with the modem (check the manufacturer site for driver update). After it has been installed, check the device manager , it should list the modem, but it may need to set its COM port. in the modem's properties, (TAB) to resources, then see if it needs a setting change.

Note:
you may need to change Jumpers setting and run some software that let you set the resources in the modem readd the modem manuel or go to the manufacturer site to see new instructions or driver update.

This discussion is closed to new replies.