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Keyboard AND Touchpad not working on Windows XP

By millawitch ·
Hi, I've got a friend's Packard Bell EasyNote Model MV35-V-007 laptop and I just want to copy her files before doing a clean XP install. The problem is NEITHER KEYBOARD NOR TOUCHPAD WORKS, so I cannot do anything with the computer!

I've tried plugging an USB keyboard/mouse, didn't work. I've tried using Windows XP install cd-rom, but after "checking for boot files on cd-rom drive" I'm prompted to "press any key to boot from cd" - I CAN'T!!!

Pls help!!! It's driving me mad!

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All Answers

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Well if even with an External Keyboard you can not do a Repair Install

by OH Smeg In reply to Keyboard AND Touchpad not ...

You'll have to pull the HDD fit it to a suitable USB Interface and copy the Data off the drive.

As for testing the hardware I suggest the Ultimate Boot CD available free here

http://www.ultimatebootcd.com/download.html

This will allow you to run Diagnostics on the Hardware to see what's wrong here.

Col

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Remove the HDD from the laptop and fit it into a USB Caddy..

by OldER Mycroft In reply to Keyboard AND Touchpad not ...

You can then plug the caddy into another computer as a Slave HDD and copy the files that way.

However, unless you can access the BIOS Setup screen, to change the boot order to CD first (then HDD) you'll not be able to boot from the CD in order to reinstall.

Has this laptop suffered any form of trauma or physical shock that might have a hand in these difficulties?

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