Laptops Forum·2,715 discussions

Keyboard issue

Tags: Hardware

I have an older Asus laptop that had what I thought was a keyboard issue where it does the below example …
What it does …

qwerty456*
asdfgh123
zxcvbn0

What it should do

qwertyuiop
asdfghjkl
zxcvbnm

The keybopard has been replaced with a new one. It does not do this with a USB keyboard plugged in. Any suggestions on how to resolve this?

Topic

[birdmantd]

Reply To: Keyboard issue

In reply to Keyboard issue

I suspect the keyboard has a built-in numeric keypad function/selector that overlays the existing letter keys which should be able to be disabled.

Did you replace the keyboard or have a new one installed? This is typically done when there isn’t enough room for a numeric keypad, but the user wants the ability.

• This reply was modified 2 years, 8 months ago by birdmantd.

Re: Keyboard

In reply to Reply To: Keyboard issue

Yepo. Usually it’s some function key (fn-key + f-key) labeled NumLock or so. There might even a LED showing if it’s on of off.

Surely the user manual of the laptop tells the details, such a what function key it is.

Reply To: Keyboard issue

In reply to Re: Keyboard

Thanks for the reply, but this is not the issue. Yes, it has a numbers pad as the original keyboard did. The keyboard was replaced as the original had the very same issue.

Sorry but the keyboard was apparently not broken.

In reply to Reply To: Keyboard issue

Sounds like Windows has the wrong keyboard layout.

Try turning Numlock off.

In reply to Keyboard issue

We see this on laptops a lot.

Reply To: Keyboard issue

In reply to Try turning Numlock off.

Turning off the numbers pad is not an ideal option.

Reply To: Keyboard issue

In reply to Reply To: Keyboard issue

I incorrectly stated there is a numbers pad, it does not have this
Laptop model number is U31SD

So turning off numlock fixed it?

In reply to Reply To: Keyboard issue

You didn’t tell. But let’s say it did. That tells us there may be a missing driver or the wrong keyboard is selected in Windows. Here’s a note about that: https://support.microsoft.com/en-us/windows/change-your-keyboard-layout-245c49b8-f856-7fd7-2cf5-41e54c66f5b3#:~:text=not%20support%20Unicode.-,Open%20Region%20and%20Language%20by%20clicking%20the%20Start%20button%20%2C%20clicking,list%2C%20and%20then%20click%20OK.

You’ll want a full size keyboard next time in that control panel.

Reply To: Keyboard issue

In reply to So turning off numlock fixed it?

The issue was resolved by using these instructions
https://www.asus.com/au/support/FAQ/1015071#Win10_A3

Thanks for your help 🙂

Reply To: Keyboard issue

In reply to Keyboard issue

My keyboard was working perfectly fine, but I after I ran a restart, it didn’t want to respond at all. Not one key was working (except the power button). I searched up all around the internet and there really was no fix, even the driver for a keyboard in device manager was absent, which left almost no room to work with. It was certaintly a software issue given that my keyboard has been in perfect condition, so I had the idea of just running back on a previous Windows version, so I set up a restore point and did just that, which had my keyboard working as always right away.

I’m still confused, now I know that it was the windows version that messed it up, but how and why? It completely erased the keyboard driver from the pc and in an instant. I’m assuming that when I restarted the pc, an already downloaded update installed and it messed the keyboard up. A very weird instance, at least to my point of view. Let me know what you think.

[Author]

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