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Keyboard & Mouse not working - even in BIOS

By OWL282820 ·
Hi folks. Almost suicidal with this one. Any hdelp would be appreciated. I have a Fujitsu Scaleo desktop running XP SP3. USB keyboard and mouse. Both wired. Last week, when using the computer both the keyboard and mouse froze. I waited a while to see if they would free up, but in the end I had to shut down using the power button.

Now when I switch on, the mouse and keyboard are still not working. So, I cannot get into BIOS, safe mode or anything. I have reset CMOS too but to no avail. The OS is OEM, so I don't have an XP CD, only a "system recovery disk". Anyway, I don't want to lose all my files. Any ideas? Please!!!

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Well, an OS CD isn't going to help you.

by seanferd In reply to Keyboard & Mouse not work ...

As you say, they don't work in BIOS.

Either your keyboard and mouse went at the same time, or the USB ports went bad. There may be a fuse for the USB that was blown.

You aren't going to lose any files. Put the drive in another computer as a slave to access them.

Have the system checked out or replaced.

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All USB ports at once?

by OWL282820 In reply to Well, an OS CD isn't goin ...

I have USB ports both connected directly to the motherboard and also via PCI cards. I've tried them all and none of them work. What's the likelihood of all dropping at the same time?

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In that case, not likely.

by seanferd In reply to All USB ports at once?

Unless they are all powered off the same circuit, where the graphics and drives aren't.

Do you have any other option for connecting a keyboard besides USB? If so, get into BIOS and see if USB has been turned off (which also seems unlikely since you reset it).

Power surges also like to selectively fry things, though.

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Might take the BIOS battery out.

by CharlieSpencer In reply to In that case, not likely.

That should reset it, but I also think that's grabbing at straws.

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Does the system finish booting?

by CharlieSpencer In reply to Keyboard & Mouse not work ...

Do you get any errors during boot-up? Does the system finish booting up the operating system?

I assume you've tried another mouse and keyboard, or tried yours on another system.

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Get a PS/2 Keyboard

by Nickgreene In reply to Does the system finish bo ...

Go to a computer store (not a chain store) and I'm sure if they have one they'll sell you a ps/2 keyboard for cheap. They might even have a used one, to at least let you do something with your computer.

What other USB devices do you have hooked up?

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You assume the device has a PS2 port.

by CharlieSpencer In reply to Get a PS/2 Keyboard

I'm not familiar with a Fujitsu Scaleo and couldn't quickly find a hardware specification. If it's less than four years old, it probably doesn't have a PS2 port.

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More information....

by OWL282820 In reply to You assume the device has ...

I do not have a PS/2 port on this computer, and I have tried the keybord and mouse on another computer and they work fine.
The boot takes me through to the Windows XP splash scrfeen, then the boot cycle starts all over again and continues to loop. I have taken the CMOS battery out for 1 hr and replaced it and it didn't help. Have tried taking the hard drive out and putting in another PC to save data with the help of an IDE / SATA adaptor, but the other PC doesn't seem to recognise the HDD. Put it all back together again and still no mouse or keyboard, and the boot loop continues!

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What about booting from a Linux CD?

by CharlieSpencer In reply to More information....

Get a hold of a Linux Live CD and boot from that, or borrow someone else's Windows CD long enough to to boot. You're not interested in installing / reinstalling, just see if your mouse and keyboard work in that environment.

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What about booting from a Linux CD?

by OWL282820 In reply to What about booting from a ...

Thank you my friend, but to boot from CD you need the keyboard. "Press any key to boot from CD".

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