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  • #2211708

    Keyboard & Mouse not working window xp

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    by jillzq ·

    One day, while I was using the computer the keyboard and mouse stop working. They were both wireless, so of course replaced batteries. Still no green light coming on from the reciever. Switched to USB mouse/keyboard. It worked then bam it happen it again. They wouldn’t work. Then my whole system crashed. I put in my cd to fix the error. They keyboard/mouse wouldn’t work so I can’t repair it. I can’t do anything. Thought maybe something wrong with usb, so I plug usb HD in that worked. Is their a solution to this problem? Please help 🙂
    thanks

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    • #3026248

      Clarifications

      by jillzq ·

      In reply to Keyboard & Mouse not working window xp

      Clarifications

    • #3026245

      Have a look in your error logs

      by nexs ·

      In reply to Keyboard & Mouse not working window xp

      Right click on my computer> manage and look in the event viewer.
      try and find a correlating time to the faults and plug those errors into google.

      If you have no luck, have a look in the device manager and see if there are any problems with your USB ports. (also try and use PS/2 mouse and keyboard to test)

      • #3026135

        Right click

        by jillzq ·

        In reply to Have a look in your error logs

        I can’t access the computer at all. Since the keyboard & mouse won’t function. Nothing wrong with Keyboard & Mouse. I’ve both wireless & usb, tested them both on another computer. Its the computer. I need to know whats wrong with the computer so I can fix it

        • #3026065

          Use PS/2 keyboard (nt)

          by nexs ·

          In reply to Right click

          .

    • #3026172

      Quite often, after replacing the batteries

      by darryl~ ·

      In reply to Keyboard & Mouse not working window xp

      in a wireless keyboard & mouse you have to “reset” them….different models are done differently.

      Many have both a reset button on the “base” unit & reset button on the mouse & keyboard as well.

      Usually you have to press the reset button on the base first, then press the reset on the keyboard….then press the rest on the base again then press it on the mouse….usually there’s little lights to indicate when the buttons should be pressed if it is a model that requires this procedure.

      Have you checked the manufactures website for the model of your wireless devices? They usually have instructions for resetting them if their model requires it.

      • #3026136

        Keyboard/Mouse

        by jillzq ·

        In reply to Quite often, after replacing the batteries

        Nothing wrong with the actual wireless keyboard/mouse. Its what Im using right now to type with on a different computer. Something is wrong with the computer.

        • #3026089

          Re: Keyboard/Mouse

          by mcleod_andre ·

          In reply to Keyboard/Mouse

          I had a similar problem with a xp pro machine up to this morning, however, i was able to use the keyboard to set the computer to boot from cd. once i did that, i just repaired the OS, and it was good to go. Not sure if i can help you if you can’t use the keyboard to boot from cd. What OS are you running?

        • #3026008

          Re: Keyboard/Mouse

          by jillzq ·

          In reply to Re: Keyboard/Mouse

          Im using windows xp. This is really frusrating problem.

        • #3026003

          Does your keyboard

          by nexs ·

          In reply to Re: Keyboard/Mouse

          Work inside the BIOS settings?
          This will tell us whether the problem is hardware or software related.

          But I have to say it again: Try Using a PS/2 Keyboard In You Computer

        • #3025996

          Does your keyboard

          by jillzq ·

          In reply to Does your keyboard

          I don’t have PS/2 Keyboard but I do have a converter, should I use that? My wireless reciever was plug in the the port where the keyboard ps/2 port was

        • #3028102

          Yes, but will it work beforew the OS starts to load?

          by seanferd ·

          In reply to Does your keyboard

          Yes, you have been using the PS/2 port, so if that and USB don’t work, something very odd is occurring.

          Will the keyboard work, though, right at the BIOS POST or splash screen? You should be able to press a key or key combo to get you into BIOS setup. You have to be fast enough, or the OS will start to boot.

        • #3026079

          Interesting…..

          by darryl~ ·

          In reply to Keyboard/Mouse

          have you tried updating the USB drivers?

          Go into Device Manager & “update” the USB root….see what happens.

        • #3026009

          Interesting…..

          by jillzq ·

          In reply to Interesting…..

          If only it was that easy. I can’t access the computer without the keyboard or mouse working with the pc

    • #3026071

      Wired.

      by ron k. ·

      In reply to Keyboard & Mouse not working window xp

      Have you tried a wired keyboard and mouse in your computer?

      • #3026010

        Wired.

        by jillzq ·

        In reply to Wired.

        do you mean the PS/2 kind? I tried usb one, the reciever for the wireless was plug into the ps/2 port

        • #3028040

          You could try being more helpful in your answers.

          by ron k. ·

          In reply to Wired.

          What was the result of using a wired keyboard? You can also try it after removing your wireless input from the PS/2 port and post the result of that.

        • #3028478

          Could be a Windows Update issue

          by mcleod_andre ·

          In reply to You could try being more helpful in your answers.

          You said that you couldn’t do a repair. try putting the hard drive in another machine and doing the OS repair, then try booting again. Hope you get through.

        • #3028448

          Could be a Windows Update issue

          by jillzq ·

          In reply to Could be a Windows Update issue

          That was my next idea but I wasn’t sure if I could do that. Thank you.

        • #3028447

          You could try being more helpful in your answers.

          by jillzq ·

          In reply to You could try being more helpful in your answers.

          I could of sworn I answered all the questions that would asked. I will try to state it clearly. No type of keyboard worked. It doesn’t work before it boots up or when the OS boots up. The Keyboard and mouse that have been used all work on other computers. So clearly its either hardware issue motherboard etc or OS issue. thank you for your help 🙂

        • #3028446

          I don’t suppose you have a USB card kicking around?

          by darryl~ ·

          In reply to You could try being more helpful in your answers.

          It sure would be nice to try that…..then you’d know if the USB ports in the computer are blown.

        • #3028381

          I don’t suppose you have a USB card kicking around?

          by jillzq ·

          In reply to I don’t suppose you have a USB card kicking around?

          I actually went and bought a usb card for it. When it happen the first time. Thats when I used the usb mouse/keyboard. I tested the usb ports, both card and ones that with the computer. On other devices I have a external hard drive when plug in it booted up. So that let me know it wasn’t the usb. ;(

        • #3028376

          This won’t help, but I have had a similar experience.

          by seanferd ·

          In reply to I don’t suppose you have a USB card kicking around?

          It was intermittent, and I would try switching between USB and PS/2 keyboards until something worked. Wasn’t my computer, so I never saw any resolution to the problem.

          But the reason you were asked specifically about a wired PS/2 keyboard is because there could be a situation where one would work even when the wireless keyboard with a PS/2 adapter would not (e.g., some sort of idiopathic RF interference).

          So the upshot of that is you should at least try and borrow a PS/2 wired keyboard for fifteen minutes to see if it will work. Whether the result is positive or negative, it is still a valid diagnostic result. (You could probably buy a cheap one for ten bucks.)

          Oh, and try rebooting the system twice with no mouse or keyboard attached at all, then try again.

          “no green light coming on from the receiver.” Either the port or receiver is bad.

    • #2873333

      How to replace/restore class filters in the registry..

      by robert_hopkins ·

      In reply to Keyboard & Mouse not working window xp

      Either mount hdd in another machine or use a PS2 mouse.

      -run regedit

      -Navigate to HKEY_LOCAL_MACHINE\RemoteOS-HKLM-System\CurrentControlSet\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318}

      – Look for a REG_MULTI_SZ value titled UpperFilters. If it doesn’t exist, create it.

      – Edit the value UpperFilters to read kbdclass. If there are any other line items in UpperFilters, delete them. (note that sometimes the upperfilter will be there, but the kbdclass description won’t be. This will cause a failure to load.)

      – Navigate down a bit to HKEY_LOCAL_MACHINE\RemoteOS-HKLM-System\CurrentControlSet\Control\Class\{4D36E96F-E325-11CE-BFC1-08002BE10318}

      -Look for a REG_MULTI_SZ value titled UpperFilters. If it doesn’t exist, create it.

      = Edit the value UpperFilters to read mouclass. If there are any other line items in UpperFilters, delete them. (as with the keyboard, if the class isn’t there it won’t work)

      – Now your usb mouse and keyboard drivers should be working again just fine. This is probably the most common cause.

    • #2427147

      Keyboard & Mouse not working window xp while watching video/movie

      by navendran palanisamy ·

      In reply to Keyboard & Mouse not working window xp

      I had similar problem.. when I watch movie.. the mouse

      pointers stop moving.. neither the keyboard nor the mouse

      works.. it freezes..

      Wow..the solution given by “Chicano” works.. “regedit”

      In my desktop HidServ key, the Start value was 4 & I have

      reset it to 2..wow.. it works.. hereagin I am repeating

      his solution

      “Also go to Start\Run\type “regedit” enter and check in:

      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services

      \HidUsb check the “Start” DWORD value data is 3… also

      in the HidServ key, the Start value should have a 2 in

      data.”

      Thanks Chicano

      Look at this link..

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