Question

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Keyboard/mouse stopped working

By mommie27 ·
My keyboard/mouse USB plug was removed from the pc by accident while the pc was loading a video. The computer froze up so I powered it off not knowing at the time the keyboard was unplug. When I restarted the computer the mouse cursor was still frozen on the screen. So I checked the USB port and plugged the keyboard plug back in. I have to log on to get to my desktop and can't since I can't use my keyboard. The keyboard does work because I plugged it into my daughter's computer so it's not the hardware. Help me please!!

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All Answers

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A couple of things to try

by nepenthe0 In reply to Keyboard/mouse stopped wo ...

1) See if you can restore the computer to a time before the pointer freeze. Look for a restore point in System Restore, and try to restore the computer to that time. If this works, problem resolved.

2) If System Restore doesn't fix the glitch, type this in the Run menu exactly as shown, copying the spaces:

chkdsk.exe C: /f

then hit Enter. The computer will analyze the hard drive for errors. Restart the computer, at which time the computer will fix any errors found by this program.

3) If neither works, you must boot into Safe Mode. To do this, tap the F8 key as you power-on the computer, and continue tapping F8 until you see the boot screen. One of the options will be:

Last Known Good Configuration (your most recent settings that worked)

Use the keyboard arrows to select this in the menu, then hit Enter.

4) If none of these work, please post back in this thread for further assistance.

Rick/Portland, OR

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still having problems

by mommie27 In reply to A couple of things to try

I tried to enter in Safe Mode but my keyboard is not responding at all. I can't get into my computer at all. It will boot up to the login screen and my keyboard won't work to type in my password.

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Have you

by Jacky Howe In reply to Keyboard/mouse stopped wo ...

tried reconnecting the mouse and keyboard and then restating the PC.

Try Booting in Safe Mode by repeatedly fressing the function key F8.
Go to your device manager find the keyboard and mouse, uninstall the drivers.
Restart the PC, windows will use the generic (default) drivers.

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tried restarting

by mommie27 In reply to Have you

I tried restarting the computer with and without the keyboard/mouse. That's not working at all. I can't boot in safe mode either. The F8 key doesn't do anything.

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Can you access the BIOS

by Jacky Howe In reply to tried restarting

You could check the BIOS settings if you are able: Switch on USB keyboard support if it isn't enabled.

Remove the power lead and cover from the left hand side of the PC. You should see a round shiny Battery the size of a medium coin. Remembering to ground yourself by putting the back of your hand on the PSU and dont move your feet. Remove it carefully and wait 20 minutes before putting it back in the same way that it was removed. This should set the BIOS back to default settings and re-enable the Keyboard.

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Not sure

by mommie27 In reply to Can you access the BIOS

What is the psu?

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Power Supply Unit

by Jacky Howe In reply to Not sure

sorry about the geek speek.

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Also check

by Jacky Howe In reply to Power Supply Unit

your user manual as it may have instructions to clear the CMOS by using the jumper.

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Bios

by mommie27 In reply to Also check

If I remove the BIOS battery, I was told that I would need a password when I install it back in (when the system tried to boot up).

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A bit of misinformation there

by Jacky Howe In reply to Also check

By clearing CMOS you are taking the BIOS back to Default settings.

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