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Keyboard/Mouselock

By wbishop ·
I have a problem with my keyboard and mouse locking up during email response or in Word. Microsoft does not have an answer. Where can I go to post the problem for resolution ideas?

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Keyboard/Mouselock

by hinrgman In reply to Keyboard/Mouselock

are you on a network?? what is your os?? do you have internet access??

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Keyboard/Mouselock

by wbishop In reply to Keyboard/Mouselock

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by wbishop In reply to Keyboard/Mouselock

Not on a network. OS is WIN98SE. Internat access is via Roadrunner cable modem.

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Keyboard/Mouselock

by TheChas In reply to Keyboard/Mouselock

Please provide more detail on your system configuration.
CPU, Memory, Version of Windows, e-mail program, Version of word, excetera.

Then, describe in as much detail as possible exactly what happens when the system locks up.

Chas

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Keyboard/Mouselock

by wbishop In reply to Keyboard/Mouselock

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by Gigelul In reply to Keyboard/Mouselock

Maybe you have some working tasks in background and your mouse/keyboard don't respond temporary. Check your startup for MSOffice Find Fast, scheduled task in your Antivirus app, etc. Also update your antivirus definition and check the computer.

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Keyboard/Mouselock

by wbishop In reply to Keyboard/Mouselock

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by hinrgman In reply to Keyboard/Mouselock

Roadrunner has its own diagnostic progran which continuously checks status of commectinn and all the servers involved, if when roadrunner checks its servers there is a delay it can make your computer appear to lock up while it is waiting for that server to respond. Try turning off the utility that runs from raodrunner. it is a tray icom that looks like a doctors bag, Try cosing that application and see if the problem is gone.

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Keyboard/Mouselock

by wbishop In reply to Keyboard/Mouselock

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by wbishop In reply to Keyboard/Mouselock

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