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Killing Time - IT Style

By illilli ·
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In the beginning...

by illilli In reply to Killing Time - IT Style

<p>This <a href="http://techrepublic.com.com/5213-6257-0.html?id=4073008&redirectTo=%2f1320-22-20.html">guy</a> I work with turned me on to TechRepublic.  From time to time, he sends me these articles about all kinds of different IT related things.  Half the time, I find them interesting, but don't even read them seriously.  Today, he told me that I should sign up, so I did.  Hey, being the kind of guy to start a million things and never finish any of them, I figured I might as well start a BLOG here and then maybe never post to it ever again just like many of the others that I read.  </p>
<p>THIS might be the one, though!! I might actually write in this BLOG every single day in between my massive amount of programming that I do (...hears thunder in the background...)   Don't worry though, I doubt that I will write anything of much interest.  However, I just might...</p>

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What is in a nickname?

by illilli In reply to Killing Time - IT Style

<p>What in the world is 'illilli' and why in the world would anyone want to use something like that as a pseudonym?  </p>
<p>Well, illilli is a <a href="http://www.answers.com/palindrome&r=67">palindrome</a> , it reads the same frontwards or backwards.  It is an apparently rare first name given to some 'lucky' people in Greenland, I believe; I'm not sure whether it is a man or woman's name though.  illilli is kind of gender non-specific, although, it seems like it could lean toward the feminine side.  I am a man, however, and secure in that manhood, so I'm not bothered by that.  It doesn't yield much more information when you <a href="http://www.google.com/search?sourceid=navclient&ie=UTF-8&rls=GGLC,GGLC:1969-53,GGLC:en&q=illilli">google</a> it either.  </p>
<p>So, why associate yourself with a name that doesn't mean anything?  It seems weird.  What's wrong with your name or some combiniation of your name?</p>
<p>illilli is unique.  I own <a href="http://illilli.com">illilli.com</a>.  My e-mail address is illilli@<mailhost>.com.  Noone else on the planet (yeah, the <strong>planet</strong>!!) has associated themselves with the word illilli like I have.  It is like a trademark.  Think about all the other meaningless words that uniquely identify things:  google, xerox, verizon, singular, exxon, etc.  They cannot be confused with any other company or product.  The same thing applies to me.</p>
<p>I think illilli looks cool written down and typed on the screen.  Somewhat like a crown.  It also fits in with my on-line gaming friends.  It has an air of otherworldliness to it, perhaps.</p>
<p>illilli actually has a history with me; albeit a somewhat lame one.  I used to use Internet Relay Chat a lot and when I wanted to misbehave in a channel, I would switch to the nickname illilli.  It appearred as ||||||| in the chat window and it stands for the words, "ill, ill, I" as in "I am 'illin', 'illin' am I"  It has an aggressive look up against all the nicks like, "bunny," "bigdaddy," and "dangermouse."</p>
<p>Ultimately, I feel like it is somewhat childish to adopt a pseduonym to the degree that I have embraced illilli.  At the same time, it also feels good.  It's like a superhero name.  (deep announcer voice) He's normally mild-mannered Robert Johnson, a store clerk from Indiana, but online, he becomes... illilli!  (yep, I'm a geek...)</p>
<p>Alright. Now, what does my pseudonym have to do with IT?  We are all forced to use pseudonyms while online.  ralph404@yahoo.com for example.  Many of us come up with cute musings with these alphanumerics.  I propose something else:  make a persona for yourself around a unique name.  You can find unique names by going to register.com (or some other seller of internet addresses) and typing in madeup words until you find a .com that is free.  Buy it and start being your own brandname!!  ...or you could just keep being, uh, who were you again? Was that 43 or 48 after rjohnson??</p>
<p>(Disclaimer:  My name is not Robert Johnson.  I used the name Robert Johnson solely for it's generic qualities.  If your name happens to be Robert Johnson, I recommend that you change it to something cooler.)</p>

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What is in a nickname?

by CharlieSpencer In reply to What is in a nickname?

It also kinda looks like the Cisco logo :-)

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What is in a nickname?

by oneamazingwriter In reply to What is in a nickname?

I loved this blog entry, but beyond that your "name" is familiar to me! There was a time (years back) when I was ladybeth52. I knew an illilli then, but have no memory beyond that. Same illilli? How many could there be? <br /><br />Beth

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The Blind Conference Call

by illilli In reply to Killing Time - IT Style

<p>Several times a year, my phone rings and I diligently answer it, "Robert Johnson Consulting, this is Bob, how may I help you?" only to hear a chorus of hellos, which indicate I am on a conference call.  Never mind that I might be eating my lunch at my desk, consulting with a client, deep in a complicated section of programming, meeting a deadline for my boss, or just picking my nose.  The point is that I have to stop whatever it is I was doing in order to address a gaggle of clients, some of which, I may not like all that well.  There was no warning; no polite e-mail asking to have a conference call tomorrow afternoon sometime; nothing; just a blind call.


<p>I consider these blind conference calls rude.  At the very least, call me off speaker and let me know you WANT to do a conference call.  You could send me an e-mail heads-up; I'm pretty easy and I don't even need to know the exact time.  You could call me 10 minutes before hand too.  Anything you could do to let me know I will be addressing a large group would help.  I sometimes have to pee really bad, but don't want to lose a bit complicated code I have floating around in my head.  A blind conference call instantly blows away whatever I was thinking about and puts a tremendous pressure on my bladder.  </p>
<p>So, how do I typically respond to these calls.  Sadly, I must say that I act less than professional at times.  I am abrupt in my answers and tend to lean towards a.) defensiveness (which I do normally anyway) and b.) heavy sarcasm.  Many of my conference calls are cancelled early by my clients.  Yesterday, I uttered one long sentence something to the effect of "I have not completed that task yet.  That task is beyond the scope of the original requirements and should not be used as a basis for satisfying the terms of our contract.  I do not consider completing that task a high priority at this time.  While I agreed to try to complete it by the deadline, I was unable to accomplish it."  I heard, "Ohhh, I think you are mistaken! That IS a valid requirement and you must finish it by yesterday's deadline."  (click)  Ahhhhh! (sound of relieve...) Conference call terminated.</p>
<p>(chuckle) Several times a year, my clients hang up on me in frustration ...; they'll be back tomorrow...</p>
<p>(Disclaimer:  This was a written dramatization of an actual event with fictitious circumstances and characters.  In reality, I am not that nice and I don't have any clients left.)</p>

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The Blind Conference Call

by apotheon In reply to The Blind Conference Call

<div style="text-align: justify">
<p>j00 win t3h internetx0rz</p>
<p>I loved the wrap-up on this. I'm glad I check the list of people who list me as contacts once every couple months or so, else I wouldn't have seen this. Thanks for the entertainment.</p>
<p>For the record, I agree: blind conference calls are fairly rude and, generally, a Bad Idea. Luckily, I haven't had to put up with them more than once or twice, even while I was consulting.</p>
</div>

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1/2 & 1/2 Bad Capacitor & Dells Help Desk

by illilli In reply to Killing Time - IT Style

<p>I was reading this discussion <a href="http://techrepublic.com.com/2100-10877-5942647.html">PCs plagued by bad capacitors</a> and was in the middle of replying when I realized that I had really gone down a road only appropriate for my own blog and the possibly unfortunate people who might read it.  The problem is that I really want to expound on a lot of my feelings about Dell and computer companies in general, but I don't want to totally do it here...so this is a little taste of what is the tip of a larger Iceberg...</p>
<p>I received a new Dell and had two consecutive bad boards in it due to bad capacitors.  Thankfully, they fixed it right away, but there is a cost associated in it for everyone.  Although, I had to take off from work both times, the real pain is dealing with the new Dell Indian/Phillipine Help desk system.  I spent more time listening to, "doooouuuuuuuuuuuuuuuuuuh, do do dooooo, do do doooooouuuuh... Dell's latest entry into the laptop community is the all new XPS 600 gaming system...." and then having to say, "Could you repeat that, I didn't understand you..." about 20 times.  I've talked to so many people from India and the Phillipines that I a.) know what time it is there at all times and b.) feel like I should maybe send some Christmas presents or something.  Thank goodness, most Indians don't celebrate Christmas or I could be in trouble!</p>
<p>(Disclaimer:  I have absolutely nothing against people from India, the Phillipines or Utah. I am also neither encouraging the celebration of Christmas or discouraging it. I am not discriminating against the Phillipines for not mentioning their possible tendacies towards or aways from celebrating Christmas.)</p>
<p>I should just probably not post to regular discussions anyway...</p>
<p>Oh, yeah, in case you weren't paying attention the XPS 600 is NOT a laptop...you don't love and hate Dell like I do or you wouldn't have missed that.</p>

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Why is it so hard to find good help??

by illilli In reply to Killing Time - IT Style

<p>DAY 1</p>
<p>Alright, I'm thoroughly annoyed!  I want to contact TechRepublic to complain about one of their advertisers.  So, I start down the path that I think will get me to help.  Follow along with me in a second browser if you want to get the interactive feeling. (I bet you didn't realize that this blog was interactive did you?  Next week, I will be implementing something new and totally useless called "My Blogspace" in 3D!)</p>
<p>I scan the whole TR website and see one link that looks like it might help down at the bottom "<a href="http://techrepublic.custhelp.com/cgi-bin/techrepublic.cfg/php/enduser/std_alp.php">Help</a>".  I click it and am taken to the <a href="http://techrepublic.custhelp.com/cgi-bin/techrepublic.cfg/php/enduser/std_alp.php">knowledge base</a>.  That's OK, I guess.  This is a place where I should see if someone else has asked the same question, but I don't have a question, I want to contact TR to complain about an advertiser they are using.  I look at the bottom again. I see <a href="http://techrepublic.com.com/2001-1035_11-0.html?tag=trfd.ft.si">support</a>, but that isn't TR user support, it's networking and communications. I'm confused.</p>
<p>I look around some more, I see "<a href="http://techrepublic.com.com/1200-26-5124160.html?tag=tr.ft.si">How do I</a>?"  I figure I can ask how to find out how to find out how to ask a question. Let's say that three times 'cause it's so cool...</p>
<ul>
<li>I figure I can ask how to find out how to find out how to ask a question.
<li>I figure I can ask how to find out how to find out how to ask a question.
<li>I figure I can ask how to find out how to find out how to ask a question.</li></ul>
<p>Anyway, now I am on a page that might have some potential!  It's the "How do I - Resource Center"  I should have come here the first time...duh!  Wait! HOLD that duh... I'm not seeing anything here that will help me to figure what I figure I should be able to figure pretty easy; contact??; help??; am I just clueless??</p>
<p>Wait a minute.  This is serious.  I found a link earlier today where I could actually complain about the advertiser, but I swear, I can't find it this time.  Well, I guess this blog entry is finished.  I had planned to actually take you to all the places where you could find the contact info and other useful techniques for contacting TR.</p>
<p>Can anyone help me?</p>
<p>Well, I think to myself, "Self, there has got to be a way; just GOT to be!"  I open the help screen and type in "contact". I get a link that says "How do I contact customer support?"  You know what else?!? I got this new tab!! HOT DAMN! It is the "Submit a question" tab. </p>
<p>Well, I've submitted two questions before and didn't get an answer.  They got assigned to someone, but said unless I contacted someone in 72 hours, the matter would be considered closed.  I wasn't sure if someone was going to actually contact me and answer my questions, but they didn't, so I guess I am sure now.</p>
<p>I STILL can't find out how I submitted a complaint earlier today.  This reminds me of a recent episode I watched of Stargate: SG1.  It was on yesterday.  Anyway, this computer kept changing people's memory to reflect the new situation as it killed the people off one by one.....wait...I just saw the same cat I saw a few minutes earlier....wait...</p>
<p>Ahhhh! What was I rambling on about? I am SO happy that I have had all my question completely and easily answered.  This TR rocks!</p>
<p>DAY 2</p>
<p>Today, I found out where the "REAL" help is located.  It turns out that if you click the "Help" link at the bottom of the page and then click it AGAIN, you get to the actual <a href="http://techrepublic.com.com/2001-6364-0.html?tag=tr.ft.si">help</a> page where you can then leave a message to the site administrators. Whew!</p>
<p>In case you didn't get that ---------------------------> <a href="http://techrepublic.com.com/2001-6364-0.html?tag=tr.ft.si">FIND HELP HERE</a>!</p>
<p>I'm not going to go into my true feelings about how buried this is and how wrong I think it is to bury something this important like that.  Maybe I will go on a crusade like I did against Comcast.  I wish I had some of the posts I sent them; they were classic flame-grams.  Bottom line is that Comcast improved their site.  I might have contributed to that change, but I don't care; I just want to find out how to contact the site administrators in as few clicks as possible.  </p>
<p>If you are going to make it so hard to find out how to contact you, why not just post something that says, "We do not encourage people to contact us.  We do not care what you think.  We will not be helping you even if you DO contact us.  We do not have time to mess with you.  Have a nice day!"</p>

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Why is it so hard to find good help??

by CharlieSpencer In reply to Why is it so hard to find ...

I just assumed (ha!) that all the "Help" links at the bottom went to
the same page, and that clicking "Help" a second time would just reload
the page I was already on.  Then after I tried it a second time
and selected a topic from the list, I missed the "Click here to contact
us" link at the bottom of the page on my first two attempts.  I
don't normally agree with jaqui, but having a single word in blue
("here" in "Click here to ...") is difficult to see when everything
around it is in black.

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Why is it so hard to find good help??

by oneamazingwriter In reply to Why is it so hard to find ...

I've got to know! Is it mere coincidence that you stopped adding to your blog at this entry? When you clicked on <strong>Submit</strong> to post this blog entry, did a hand come through your monitor and slap you around a bit? I mean....when they say submit...do they really mean submit? Did you refuse to submit, but they are afraid to get rid of your TR profile because someone has already read your blog? Should I click Submit or just hit the little X in the corner of my screen and run like ****?<br /><br />Well, if this gets posted and no one ever hears from me again at this site, someone may come looking for both of us.<br /><br />Here goes.....<br />

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