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Klez Virus gone But low Sys Resources

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3 replies

by gniazdo

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I have had several people that got infected with the klez virus. They ran the tool from Symantec to remove the virus and everything seemed to work fine but now they are getting constant, low system resource messages and blue screens. It looks like anew install of the OS is going to have to happen to take care of the problem unless someone out there has figured out another solution.

3 replies

by popeye_doyle

The global template may have been effected by the Virus, Delete the Normal.dot to see if that helps.

by gniazdo

Thanks for the help. I should have looked on MS site I found the answer today there. Matches your suggestion perfect. Only thing is on the MS site they have you do a number of steps. I simply did a find for normal.dot and then deleted it. Once I launched Word, the normal.dot file was recreated. On piece of useful info that I got from MS was that if the normal.dot file was larger then 100k then most likely it is corrupted. The file I deleted was actually 252k. After word rebuilt its selft I think it was somewhere around 32k. Thanks for the Help

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